account restricted

sh0rt_elijah
New Community Member

Im pretty sure my account is restricted, when i go to pay for something it says "PayPal returned an error: The Merchant Account is Restricted" can someone help me fix this?? 

 

 

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3 REPLIES 3

tosca_cosio
PayPal Employee
PayPal Employee

Hello and Good day @sh0rt_elijah ! Sorry to hear that you are experiencing this. You might want to check your Email or the Resolution Center because we usually send you communication when a limitation is placed. Also here is a  link that you can click on to find out more and what to do.

https://www.paypal.com/us/smarthelp/article/why-is-my-paypal-account-limited-faq1758 

Hope this helps and Stay Safe!

You can send a like if this helps! 

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trickeration
New Community Member

I get a similar error: 

Payment not submitted
The merchant account is restricted.
 

None of these look relevant to my account, which is not a merchant account (just a personal, non-business account).

 

When I got to the Resolution Center, nothing is listed. 

 

What should I do next? I tried using the "Contact Us" chat feature, too. I am waiting for a response to a request for someone to review my issue.

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onlyjoe2011
New Community Member

Me too, can’t make purchases as it just comes up with “The the merchant account is restricted “. The resolution centre was a waste of time.

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