account limited after trying to verify

hyunes
New Community Member

i just made this account within the past week or so and it asked me to verify my identity. i had already put in my SSN so i wasn't concerned when it asked me to identify myself. i submitted a picture of my driver's license and didn't think too much about it. a day later i get a notification that my whole account was limited and i wouldn't be able to do anything with it. i'm genuinely so confused as to why this occurred- i submitted everything as i was asked so i'm not sure what i did wrong. i've tried resolving it since yesterday, i even called today and got hung up on without getting any proper help. i'm not sure what i can do to remedy this at this point.

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