cancel
Showing results for 
Search instead for 
Did you mean: 

account limitations

Highlighted
New Community Member

account limitations

how to i contact paypal ? they put account limitations on my account and say that i am no longer able to use paypal. but i have money waiting to be claimed. i just want to transfer my money to my debit card and close this account out. but i cant seem to get in touch with anyone

2 REPLIES 2
Highlighted
Esteemed Advisor

Re: account limitations

@gromomma 


If you have been told your Paypal account has been permanently limited then Paypal holds any funds for 180 days as that is the same time frame that buyers have to open paypal disputes.

If no disputes are opened against you in 180 days then 'normally' you are allowed to withdraw the funds as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

Your best bet is to wait until the phones are back up and running and then phone customer services so that you can speak to an agent.
Then they can help advise on how you can withdraw the funds if and when you are allowed to do so.



Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
Highlighted
New Community Member

Re: account limitations

i dont understand what i did to get these limitations? i have only made 1 transaction and that was i sold a keyboard threw ebay. thats it.