account got hacked and the money in the card got stolen

alnuaimi900
New Community Member

recently my pc was attacked by a virus that had an unauthorized access to multiple accounts on my pc, and paypal was one of them, the hacker stole my account, and changed every single piece of information on my account (including password, phone number, email) i wasn't able to contact the paypal customer service, and now i am stuck.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@alnuaimi900 


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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