Hi
@Harley1950 thank you for reaching out to PayPal Community Forum. I hope you are all fine during this pandemic. If you purchased something and would like a refund because you haven't received it, or it's not as described, you can file a dispute in our Resolution Center to start the process of getting your money back. You have 180 days from the transaction date to initiate a dispute. If your eBay payment is complete, but you didn't receive your item, it's not as described or the auction got canceled, you'll need to file a dispute. You can do this in eBay's Resolution Center or the PayPal Resolution Center. There are 2 kinds of disputes you can file: Item Not Received – You bought something, but didn’t receive it. (Wait at least 3 days from the transaction date to give your seller enough time to ship the item.) Significantly Not as Described – You received an item, but it was significantly different from the seller’s original description. (You might have to pay return shipping costs, but may be eligible for Return Shipping on US. Activate Return Shipping on US before filing your dispute to qualify for the benefit.) Working with your seller can be the quickest way to resolve an issue. You can locate your seller's contact information on the transaction details page. They may be able to issue a refund to you or help with a return. If you've tried working with your seller, but still need to file a dispute, here's how: Go to the Resolution Center. Click Report a Problem. Select the reason for your case and click Continue. *The Resolution Center is not currently available on the PayPal mobile app. What's Next? You have 20 days from the date you opened the dispute to resolve it with your seller. If your seller isn't responding or you can't come to a resolution, you can escalate the dispute to a claim. If you escalate your dispute, PayPal will review it and decide the outcome. If we need additional information from you, or need you to take action, we will email you. You can check the status of your dispute at any time in the Resolution Center. You can manage your dispute in the Resolution Center by communicating with the seller and providing additional information. ****If you see a helpful post, please accept it as a solution or give the author kudos. Stay safe and take care. Thanks!****
Don't worry, all orders from us has been shipped out from our warehouse on time. Our processing time is very fast (2 - 3 working days) to make sure all customers are happy to get their order in time. As delivery is done by Standard International Shipping, please allow up to 7 days for the tracking result available in shipment tracking website. Standard international shipping usually takes 5–19 business days (approx. 1–4 weeks, depending on region).*
*Delivery times are estimates. International orders’ exact delivery dates are difficult to predict. International postal delays may occur in some countries due to COVID-19. Please contact your local post office for more information.
As a result, the delivery of postal items to foreign countries (especially EMS postal items) will be delayed, so the delivery time might be longer than expected, and the tracking status might not be updated for days long; therefore, please wait for the parcels patiently.
We appreciate your patience! Should you need anything else, please let us know as we are here to help you with the whole delivery process.
For further information, you may contact us at <removed> using the exact e-mail address which you have registered to PayPal which you have filled in the system so that we can further assist you. We look forward to your email.