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Same here. Answered a FB video ad for top grade multilayered masks and got knock off KN95 masks made of some impermeable material with breather holes along the sides a fruit fly could get through. My "satisfaction guarantee" email contacts remained unanswered. Scammer putting lives at risk!
I had the same problem, took a little over a month to get the masks. They ARE NOT WORTH THE PRICE, VERY OVERPRICED. I placed complaints with PayPal and I've had email communications with the company. Also, usually with PayPal, the payment isn't made until the item ships. ZestAds is a RIP OFF.
Hello, we are sorry you have had to get to this point. If you sent us an email or support request recently, we may have not gotten to it yet but we will.
Please send us your order number by contacting us at <removed> using the exact e-mail address which you have registered to PayPal which you have filled in the system so that we can further assist you.
This email is for the VERY HIGH PRIORITY cases such as yours here and treated by a separate dedicated customers support team.
WE LOVE to find out what's going on, and solve this case ASAP. We look forward to your email