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From another community member:
"File a fraud claim with your state AG. Better business bureau and send PayPal a copy of each. After filing a claim someone from PayPal tried to tap my card for more cash."
I also removed my credit card to prevent additional money being tapped from my account.
On December 21, 2019, PayPal notified me that I had sent a payment of $18.80 to ZestAds Limited for "Hokuto (10Pcs)". Due to my caretaker responsibilities for my partner, I am unable to check my emails each day. When I did check my credit union account some days later, and saw this $18.80 withdrawal I did not recognize, I followed it through to the PayPal email on 12/21/2019. I have no idea what "Hokuto (10Pcs)" even are, but the PayPal email claims I bought these items and authorized the purchase. Then I immediately initiated a dispute, which PayPal replied to on 12/31/2019, stating that this transaction on December 22, 2019 (not sure why date is different from PayPal's initial email on 12/21/2019):
1. "was not unauthorized" and
2. "we...are denying your case(s)"
As for Zestads:
1. I never received an email from them documenting or confirming this purchase
2. the Zestads Limited web site (zestads.com) offers NO PRODUCTS, no description of products and minimal details about their company. It's basically used to attract people who might wish to work for Zestads.
In conclusion, I have no idea how Zestads managed to get my PayPal information and charge me $18.80 for a product I have no knowledge of, and a company that sent me no follow up email confirming my purchase, no shipping information and to date, I have received no tracking information and no product, whatever that product may be!!
I'm sorry to hear of the unauthorized transaction. Usually, if a claim is filed and denied, that means we could not confirm the payment was sent due to access by an unauthorized party and the activity on the account is consistent with previous account history. Does anyone else have access to your PayPal account that might have accidentally sent the payment from your account? I also recommend checking the shipping address the item is being shipped to. If you do not have receive the item, you can always file a dispute to request a refund.
I hope this information helps!
I purchased the same thing and after contacting PayPal they waited until the last day to respond to dispute. Here is where things get interesting. About a dispute with my credit card company. The company that sold me the Drone was named "Shop Online". I received a corresponding email from a company called "Best Remains". The original email address of the ZestAds i.e. Shop Online was <removed>, now I get an email from <removed> because I can't type .con. There is NO <removed> website. It truly is people selling junk products from CHINA and making up websites from thin air. To ANYONE thinking of buying ANYTHING from ZestAds, Shop Online or Best Remains...BUYER BEWARE. Save yourself the headache of being SCAMMED.
I put in a dispute for the 2 charges they got me with for 2 'drones' which have never shipped/arrived. I am worried that after being contacted by Paypal, they will ship the garbage I am reading about and I do not even want them to ship the crap at this point, I just want my refund.
I tried to go in and update my dispute but the only two options are 'cancel' or 'change type' neither of which applies.
Why can't we go in and add information to the dispute ??