We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
update: Today i got a refund.
1) I requested return postage from Paypal.. (15 items can be returned per year upto 15£ per item)
2) Sent item back by recorded post *13.50£uk*
3) Gave PayPal tracking number and put clearly on label that this is a returned item and must be signed by Zest Ads only. Supplied photo of package with label and receipt for postage with tracking number.
POST OFFICE: THIS MUST BE SIGNED BY A ZESTADS LIMITED REPRESENTATIVE ONLY OR MARKED AS FAILED DELIVERY
CUSTOMS: THIS PACKAGE IS A NOT AS DESCRIBED ITEM THAT PAYPAL HAS ASKED ME TO RETURN TO ADDRESS EXACTLY AS ABOVE.
ORIGINAL PACKAGING INSIDE INCLUDING ORIGINAL CUSTOMS LABEL
4) Item was delivered back to Zest Ads, well kind of not. "Delivery incomplete (recipient not available – mail item will be despatched to post office for collection)".. Item will most likely be returned to me as it will not be collected.
5)PayPal refunded today. As I have followed their instructions.
I hope you all get your money back. But this is worth a try.
Still interested in class action.. Refund is in my account. I want compensation for the stress caused by their staff.. I feel that its shocking that we are called liars.. 100s of people can't all be lying.!
@Kdepriest Let me know what is happening as I've located some of the zestads people on linkedin..
Seems 3 people are talking about laywers, but nobody has come back with a difinate answer yet. Do people think we have a class law case or not!
I got sucked in to their You Tube video and bought one for $105 USD. Immediately after I saw a video stating they were scammers, so I emailed straight away saying I wished to cancel.
I also chatted to PayPal via messenger. They said to leave it a couple of days and then dispute.
unfortunately I chose the wrong option the first time I opened the dispute and so it was filed & closed, so I rang up and spoke to a great helpful guy who reopened the case, filed it under ‘not received’ and then asked me if I have received anything like a keyring or something cheap from China, I hadn’t, but he said that it’s known that they will send a shipment and send some crap through the post and give the tracking number. He told me to report it if I do receive anything like that but in the meantime I had to wait nearly two weeks (as Zest Ads need to respond with more
fortunately today I have been notified I am getting a full refund.
I don’t know how Zest Ads have their PayPal account set up, but I’m presuming that PayPal should know which account it is and should shut it down.
I think we are taken in because it says it has PayPal protection, so you think that if it goes wrong it’s fine and you are covered, but reading this thread, you aren’t always.
I know I am fortunate (if/when I get my refund).
My advice is to ring & speak to a human who can help you go through with the dispute and help with your case.