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I am the latest victim of this scam - unfortunately because PayPal refuses to address this issue, I'm sure I won't be the last. I filed a claim immediately after realizing the receipt had bogus website addresses on it and was denied a refund. [I tried to use the addresses given on my receipt to contact the company regarding delivery, only to be directed to a domain website asking me if I wanted to purchase this domain.] Doh!! This is the 2nd time I've had issues with PayPal. The first was when my account info was stolen and someone made a purchase in my name. I cancelled PayPal after that incident (several year ago now) and should have known that signing back up again for this item would be a mistake. Fool me once.. No more PayPal purchases for me, ever! My advice, purchase directly from sellers and don't use middlemen like PayPal.
The ineptness of PayPal to be a true "consumer friendly" organization keeps rearing its ugly head. After opening a case and then being denied a refund, I get an email today that states:
"We Can't Investigate or Decide This Case
You filed this dispute with your financial institution or credit card company, and not with PayPal. We can't provide additional details or updates on this claim because we don't have access to your financial institution's investigation details."
Well, no kidding. I filed with PayPal FIRST and THEN I filed with my credit card company after you denied my reimbursement.
Just an FYI regarding my response - I removed my credit card from my PayPal account just to be on the safe side until this mess is fixed. I can't trust PayPal to block this company from taking additional funds since it has had zero interest in preventing sales to go through to this company.
I just discovered this PayPal community page after not getting the drone I purchased and the only support email I had from ZestAds bounced back. I have no tracking number, I have no recourse. And I come accross this community page and discover so many complaints complaints.... Please PayPal, close this account and return my money. You are enabling a fraud.
Chinese Web Sites or on Facebook easy to spot so buyer beware.
1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.
The more I research and find about this Zestads the more I see a scam at worst or an incompetence at best situation. PayPal may wish to bury their heads and deny the growing evidence in favor of pocketing the fees they no doubt charge but by now surely some attorney must be looking into the possibility of a suit either against Zestads for perpetrating these scams or PayPal for being a willing participant and enabling the behavior. I only recently filed my dispute and will be patient to see if PayPal step up and take care of this appropriately but I will continue to research for the eventuality that PayPal try to wash their hands. So if anyone knows of a lawyer who works in the consumer arena and may be working on a class action, speak out.