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If you have opened a dispute then thats between you and the seller, paypal do not get involved until its escalated to a claim.
Once its a claim they make a decision, they rarely contact you unless they require any info, most disputes are pretty much automated.
Zest ads had a drone advertised for $99 with a 30% off at checkout making it around $79. I noticed thru PayPal I was charged $233. I immediately called my bank since it was pending and they said contact vender. I went to my email and nothing from Zest ads. I contacted PayPal and they put it in dispute. But since Zestads did not send me anything and there is absolutely NO way to contact this company, PayPal rejected my dispute based on lack of evidence. I have researched Zestads and tons of complaints on them being scammers. I sent this to PayPal as well. But they have supported the company in my case. Very disappointed in this process for a consumer and support for scammers. No wonder there are so many out there that are able to continue doing this.
I'm sorry to hear of the issue where more was charged than was advertised. What type of dispute was opened? Did you select one of the reasons listed in this article, or was it a dispute for a different reason? If the dispute was classified incorrectly, that may have caused it to be closed out. If that is the case, please contact customer service to appeal the decision and request that the appropriate type of dispute be opened if possible.
I hope this can be resolved quickly!