Zest ads company

[Amaclarke9]

EMAIL RECEIVED FROM THEM, Thank you for your patience and taking the time to communicate to us why our product did not meet your expectation. Referring to your feedback on the item you purchased, we acknowledged it and we will evaluate this further for a better customer experience. Therefore, I will need some information from you: 1. A photo of the package with clear tracking number and other details. 2. A photo of the defective/ not working/ wrong/ incomplete item (front and back) or 3. A short video of the defective/ not working/ wrong/ incomplete item. Upon receiving, we will immediately investigate the issue for you. Kindly take note that the materials requested above are needed as evidence. This is to allow us to further assist our customer with a refund or replacement as per requested by the customer. Regards, Sakthis Resolution Support Team

[kernowlass]

@Amaclarke9 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[Dell14z]

I visit a site for consumer fraud and similar complaints. ZestAds is mentioned daily for fraud as are most China companies posted here. 

You have to research the company online and thoroughly read their website for red flags.

[Amaclarke9]

I did open a dispute but PayPal rejected it cause no evidence to support my claim They won’t refund and zest company asking me to take a video using the product Fraud company for sure, I hope PayPal understands and help protecting our money not the other way around Thanks

[Dell14z]

It makes you wonder why PayPal keeps processing for them with all the claims of no delivery. 

Oh, it makes PayPal money

[Amaclarke9]

I think too many fooled by fraud zest. Yes a big profit for both parties made out of us. I have the products but it’s rubbish and they know that but not accepting refund or return I should have used my credit card, than using PayPal. I thought PayPal will protect my money but unfortunately not. At least the bank will refund if the company is dodgy as ZEST, BIG MISTAKE