ZHUANG <removed>

[Isko1973]

I want to warn community not to buy anything from this seller. Instead of mobile phone they sent me an earphones. They sent tracking number just after pay pal put the pressure on them. I was suspicios and I was right.

[kernowlass · Accepted solution]

@Isko1973

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[Baloover]

Same problr.!!! No Smartphone!!! Send me headset!!! This is criminal organisation!!! Be careful!!!

[RJMFROMMINN]

I experienced the same. He's a scammer. Advertised on Fakebook and then accepted Paypal as a form of payment. Those two things made me think he was legit. 

[sergiocntr]

Paypal asks me to ship back the object for to receive full refund! WTF!!!!

There you can find that guy,I hope that someone could advise him  that this kind of trades kills honest sellers:

ZHUANG <removed>

<removed>, Fujian Province 351100 Cina

[genegene]

I opened the dispute for item not received. The seller provided the tracking and PayPal rejected the dispute. When I complained, PayPal re opened dispute for item not as described. Seller offered partial refund. I refused. Paypal told me that I needed to send the headphones back (at my expense). Then, apparently, seller  agreed to refund everything, but refund has never reached my credit card. PayPal is no help. Terrible! I filed a chargeback with Amex. I also notified Shopify (platform seller used).bShame on you PayPal!

[sergiocntr]

genegene Paypal was very helpful with me,at the end,after a complain in my local police office, Paypal returned all without send back what delivered (earphones 3$ value). Thanks Paypal.