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Purchased an item mid June and never received it. Started a dispute, no resolve escalated. Now its been investigated for over 8 weeks ?
Loads of people been scammed by same seller : https://www.paypal-community.com/t5/Disputes-and-Limitations/ZG-TECHNOLOGY-CO-LIMITED/td-p/1497476
So why does an investigation take so long ? How long does it normally take?
Just recently and unfortunately had an issue with this company through 'Shopify' which I found through Instagram (and their company name is 'LTW Technology with an email of <removed>). Ordered a deep tissue massage tool that took 3 weeks to arrive (even after paying for express shipping) and come to find out this came from overseas. This already made me uncomfortable with the transaction as this was the 2nd time within a few months I have had issues with orders and especially PayPal not assisting me. The total on the items was around $99. After finally receiving the massager within a week it was emitting a burning smell and sounded broken as with rattling noises coming from inside the tool. This was all recorded and sent to the seller via their request as I requested a return label to send back for a refund. They refused to provide a label so I opened a dispute (here). PayPal asked that I pay for shipping which I found out was going to cost me $52, more than half the cost of the item. I responded to the dispute and asked that PayPal get a return label from the seller, which was not answered and instead the dispute closed because I did not provide a tracking number. I feel this is absolutely unacceptable (especially it being the 2nd time) to provide any bit of assistance in resolving this and will be working towards closing my account and moving over to Amazon where they do not hesitate to be the middleman and resolve issue extremely fast.
Don’t buy anything from this seller or AMGT TECHNOLOGY CO.,LIMITED - they are completely fraudulent. Purchased cell phone stands from one of their websites and the product did not ship until after i raised a claim with Paypal. Then when i did get the product it was not at all as advertised — they said it contained carbon fiber (it didn’t) and that it had an angle feature with degrees (it didnt). They used pictures and video of a real product on their website and delivered a cheap plastic knock off. Paypal denied my claim because i received the product, even though the product was a complete fraud. There are tons of complaints against this seller and i was stupid enough not to check. Hopefully, this will help keep you from making the same mistake!
AMGT TECHNOLOGY CO.,LIMITED simply can't be found on net. I couldn't see any warnings ... Yes I was stupid I have learned... It is still curious that PayPal still allows using paying method for this company - if it is a company. They communicate by strange gmail emails. Their zip code in address doesn't point the same place they have given as postal address and so on.