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I bought a drone on <edited>Payments done via PayPal. Inc. Then I found payment was to ZG TECHNOLOGY CO.,LIMITED. I then googled and found both are scam opererators. I emailed the seller as per the email on PayPal and returned undelivered. Will PayPal return my money? I lodged a complain with Paypal, but after reading all these complains, I find it strange that PayPal still service this seller.
Solved! Go to Solution.
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Today, PayPal finally refunded my money. ($230) But the only way I got them to do it was to continually call them and finally got the right manager with a conscience that realized I did everything I possible could on my end...and I guess "The Manager" finally had to admit that there is no way to show that the returned package was delivered since it is evident that the company and the associated address is bogus. (although they said they are showing evidence that some have been showing the return did get delivered, to china.
And yes I had to continually explain that "Gearfun" shop (and ZG Scam) is no longer showing up anywhere. It is now something else...etc...etc.
Yes after 8-10 phone calls, probably 5-6 hours either talking to various script reading robots... I finally got through to a Manager With A Soul.
tip: when you call just keep saying agent till you get through to a person then, escalate as needed to Supervisor...then to a Manager.
Good luck on your journey and don't take No for an answer!
Larry
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I've bought a smartwatch on 27.06.2018 from ZG Technology for triple price named "discount price" without correct type definition.
I've got it but two days later the display would be striped. After that I've realised that no support no helpdesk, fake address, scam.
The ads and the invoice contains smart watch without correct model definition.
I thing PayPall can avoide this scam with regulation. This company has to be validated webpage and company email address, contact person, etc.
PayPall has to excluded the scams, because the PayPall model means not just data privacy but also security avoide scams.
So I think PayPall and Facebook can blocking this scams companies.
I hope PayPall can investigate the cases asking some help from local authorities, because it's his essential business interest (I hope)
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I got an email a few days ago saying my claim was denied.....Because my Tracking by USPS (WITH TRACKING) did not show it had been delivered, only that it arrived at a Chinese Facility and Awaiting delivery. If the manager at PayPal is correct, USPS does not track past that point and that you will not get a 'Confirmation of Delivery', USPS tracking stops once it hits a chinese PO. Great to know after Paypal tells you just to use a service that provides tracking (including USPS). Now, about 2 weeks ago I filed an investigation to find the package. (USPS claims it shows tracking to delivery, so the Paypal manager may be lying (to cover up for the scammer?). Now the inquiry says to wait 17-23 days and then I can file a claim (package is insured for $200.00). Now the manager did say I could call them back if the inquiry shows it has been delivered, or that it is Undeliverable to the Address PayPal provided for me....And I would still get a refund. PP Manager said I should have used DHL or one of the more expensive services (crap I thought $58 was plenty to ship back two $5 toys......) So maybe for an extra $30 I would have had the refund...But who knows?
TIP: When calling PayPal just call the number (if you want you can get the one time code but is not required) And then just keep asking for "operator" till they pick up (you will get a person with a heavy accent, probably from India) Ask for a Supervisor (they will still have a hard to understand accent) Then Ask for a MANAGER....They will speak not only English, But American English. They are really the only ones that can actually give you any type of help. The Manager I talked to Admitted that the seller was scamming people, and that Yes, Paypal knows this. But you have to jump through the hoops just right to get them to refund your money.
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Interesting - mine only got as far as "Arrived at facility in destination country" (It's still there weeks after I got my refund).
I didn't even have to ring Paypal - Once the time ran out without ZG responding I got the refund no questions asked!
@Pando-Command wrote:I got an email a few days ago saying my claim was denied.....Because my Tracking by USPS (WITH TRACKING) did not show it had been delivered, only that it arrived at a Chinese Facility and Awaiting delivery. If the manager at PayPal is correct, USPS does not track past that point and that you will not get a 'Confirmation of Delivery', USPS tracking stops once it hits a chinese PO. Great to know after Paypal tells you just to use a service that provides tracking (including USPS). Now, about 2 weeks ago I filed an investigation to find the package. (USPS claims it shows tracking to delivery, so the Paypal manager may be lying (to cover up for the scammer?).
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@mnix1 wrote:
Interesting - mine only got as far as "Arrived at facility in destination country" (It's still there weeks after I got my refund).
I didn't even have to ring Paypal - Once the time ran out without ZG responding I got the refund no questions asked!
@Pando-Command wrote:
I got an email a few days ago saying my claim was denied.....Because my Tracking by USPS (WITH TRACKING) did not show it had been delivered, only that it arrived at a Chinese Facility and Awaiting delivery. If the manager at PayPal is correct, USPS does not track past that point and that you will not get a 'Confirmation of Delivery', USPS tracking stops once it hits a chinese PO. Great to know after Paypal tells you just to use a service that provides tracking (including USPS). Now, about 2 weeks ago I filed an investigation to find the package. (USPS claims it shows tracking to delivery, so the Paypal manager may be lying (to cover up for the scammer?).
@mnix1 wrote:Interesting - mine only got as far as "Arrived at facility in destination country" (It's still there weeks after I got my refund).
I didn't even have to ring Paypal - Once the time ran out without ZG responding I got the refund no questions asked!
@Pando-Command wrote:I got an email a few days ago saying my claim was denied.....Because my Tracking by USPS (WITH TRACKING) did not show it had been delivered, only that it arrived at a Chinese Facility and Awaiting delivery. If the manager at PayPal is correct, USPS does not track past that point and that you will not get a 'Confirmation of Delivery', USPS tracking stops once it hits a chinese PO. Great to know after Paypal tells you just to use a service that provides tracking (including USPS). Now, about 2 weeks ago I filed an investigation to find the package. (USPS claims it shows tracking to delivery, so the Paypal manager may be lying (to cover up for the scammer?).
Looks like PayPal are not treating customers equally. Could it be the amount of refund???
Mine is just under $230.00. was your refund significantly less??
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A similar amount - $197 USD, or about $272 AUD. I lost about $12 to the different exchange rates but they refunded the whole $197 USD.
@Pando-Command wrote:Looks like PayPal are not treating customers equally. Could it be the amount of refund???Mine is just under $230.00. was your refund significantly less??
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