We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
When Will My Order Ship?
Orders are usually processed and shipped within 3 working days of purchase.
How Long Does Shipping Take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 20 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions.Transcend reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.
* Cosmetics, Lingerie and underwear/shapewear are final sale for hygienic reasons.
What Methods of Payment Do You Accept?
We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E Check (i.e. using your regular Bank Account)
Thats EXACTLY how I discovered the company was up to no good by doing a reverse image search on the product I had paid for.
Stupid me waited till after I paid to do that, the product I had purchased was a "SPLASH DRONE" when I reversed searched the images in the ad I found that the images, Specs & actually the whole damn ad was stolen directly from the SWELLPRO website & the pictures, Specs & info was that of the $1500 SWELLPRO SplashDrone 3 Auto as well of the AUTEL Technologies WaterProof Splash Drone which also cost $1500usd.
Which lead me to email those companies & they told me that they have been trying to get FACEBOOK as well as SHOPIFY to take down the ad's & pages with their products in them cause ZG Technology Co Limited isn't really selling their products..
This is the scam I got caught in THANK GOD I GOT MY $$$ BACK cause I realized it early enuff & refused delivery so I didnt have to go thru the BS & cost of sending it back
Seems as though ZG Technology is now using a different company's drone to run their scam I can't find the ad at the moment but I'm sure many have seen it of some guy tossing a pocket drone into the air & the arms & props pop out & then he throws a bucket of water onto the flying drone & also shows the drone stretching rubber bands.
anyway the drone you actually get is one similar to this
How did you refuse delivery? This is coming to a business and will be dropped off.
I fell for this.
I can't reach the seller as I'd realized after ordering I made an error on the order and wanted to correct it, it's been a week since I last tried to contact them and nothing from them at all.
Fingers crossed I can get this resolved.
I followed the tracking & on the day it it was supposed to be delivered to my house I told the mailman I am Not accepting delivery of that package, I AM REFUSING DELIVERY OF THAT ITEM..
Many people refuse delivery of packages or envelopes, by refusing to sign for it or saying, send it back.
When you REFUSE DELIVERY you are not allowed to open it or do anything with it, the postman just takes it back.
A few people here in the forums have done EXACTLY what I did.
You can also leave a NOTE for your mailman if you cant be there when its getting delivered, You just write a note with the tracking # &/or saying I REFUSE DELIVERY OF PACKAGE WITH TRACKING # xxxxxxxx OR SAY I REFUSE DELIVERY OF ANY PACKAGES FROM CHINA UNTILL FURTHER NOTICE...
Here is the tracking info from the pack I REFUSED..
Here is the actual guidelines from the USPS Official Website on HOW TO REFUSE DELIVERY OF ITEM
See section 1.1.2 and 1.1.3:
1.1.2 Refusal at Delivery
The addressee may refuse to accept a mailpiece when it is offered for delivery.
1.1.3 Refusal After Delivery
After delivery, an addressee may mark a mailpiece “Refused” and return it within a reasonable time,
if the piece or any attachment is not opened. Mail that may not be refused and returned unopened under this
provision may be returned to the sender only if it is enclosed in a new envelope or wrapper with a correct
address and new postage.
The following may not be refused and returned postage-free after delivery:
Great, thank you. Hopefully if I can't flag it before it gets here, I can mark it refused and return it without opening it.
Thanks for digging this up, great to know. Sucks that these shady companies are still so prolific.
Sucks to be a sucker.
Now tell me this isn't STRANGE AS HECK???
I received my refund for $129 from PayPal for the WATERPROOF SPLASH DRONE which I ordered from AMAZ1INGSTUFF.COM after I refused the package...
When I got home from work look what was in my MAILBOX!!!
Apparently ZG Technology put a FAKE return shipping address on the package so the package I REFUSED couldn't be delivered so it came back to me... LMFAO
You can check the tracking# against my dispute post to see I'm not BS'ing that this is indeed the package from ZG Technology..
Look at the return address they used!! it is a Costa Mesa, Calif addy with some guy Keith's name... lol
Now let PayPal tell me that ZG Technology is a honest company..
Here is another irrefutable piece of evidence
if your wondering here is the TREASURE that was contained inside.
OH YEA.. That looks like a water proof drone from the ad!!
Here is the video from the ad
and here is the ACTUAL ad that someone else posted
OK here is the 1080p camera on a GIMBAL lol
Here is the Box
NOW COULD YOU IMAGING HAVING TO PAY $60 TO SHIP THIS BACK TO CHINA??
AS I said if I had to pay to ship this back to China I'd smash it or melt it into a little ball & then stuff it into a small envelope & send it back with a $1 airmail stamp !!!! I'm dead serious...
I'm still AMAZED THAT THIS CAME TODAY... it's like an OMEN for me to keep posting about ZG tech, PayPal, SHOPIFY & Facebook until someone STOPS THIS ORGANIZED FRAUD!!!
From my view I hope the FED's go after SHOPIFY, ZG Technology & everyone else involved on the RICO STATUE ITS LIKE AN ORGANIZED CRIME RING !!! It's too methodical!