We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.
I bought a smartwatch from https://focuslife.shop Payments done via PayPal. Inc. Then I found payment was to ZG TECHNOLOGY CO.,LIMITED. I received the order with a wrong model (low model) cheaper than the one I ask for, I sent emails to the supplier, unfortunately, nobody reply’s to my emails.
As I mad the payment on Paypal service, how you can help in this?
The supplier cheats me by sending me a cheap model the price of the one they sent less than 50% of I pay !!
Exactly 100% same situation happen to me. I bought a smartwatch and I got a different watch that doesn’t even compare to the one advertised. Please help!!!
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.
First off saw their ad on Facebook smart watch looked completely different from what I received. Other words 10.00 watch for 30 .00. Here the kicker unit out of the box does not work no touch so I cannot set it up. So stay away. Would never purchase anything advertised on Facebook. ZG technology lost me as a customer for good.
No offense but I'm a little confused, in your post you wrote "ZG technology lost me as a customer for good"
you have bought other stuff from ZG Technology Co Limited or HKG Technology that you were actually happy with??
If so i'd be awe struck, for as far as I know ZG/HKG Technology doesn't have "customers" they only have "VICTIMS"
I've only used paypal service three times with my debit card and now I've found that money was taken from my account for no purchase at all through paypal by ZG Technology Co. I need paypal to refund my money and finally do something about this company. If they can actually take your money without any form of purchase on my part then you guys seriously have a big problem and is not secure because all transaction ever done through paypal was one off payments not using my paypal account just my card. Email me so I can send you the information needed but I want back my money this is a serious breach of your security and I won't suffer for it.
@DonhoiI found this in the help today under Claims And Limitations / Information on Claims and Disputes / I paid with PayPal before signing up. Can I open a dispute?
Basically, find the email paypal sent you when you purchased something, and click the "sign up" link.
Enter in the billing info/debit card you used.
Once the account registration is complete, you can file a dispute.
If you don't have an email from the transaction you want to dispute it might work with one of the other transactions you did - just make sure the right transaction is available to dispute when you get that far.
Anyone else getting an Access Denied error trying to escalate a claim by changing it to "item not as described" today?
I tried on several browsers over the last 4 hours but still get the same error.
When I submit the form with the details I get the error. (maybe it doesn't like the fact that I completely filled the details box and can't type any more :))