Yuzhan Electronic Commerce Co., Ltd.

[johnrole]

Has anyone bought a Nativity Set from this company? 

<removed> Ltd.

[jkspes]

What did you say to them? I bought 3 & they were junk. They answered I have to return them to them to a China address. I just want my money back!!

[SNLR]

Me too. I wish there was a way that Paypal stop doing business with this "company". 

[Raqyap]

Did it get resolved? I just filed my complaint today

[Sane7]

Happy to say my Nativity set arrived 08/02. Just in time as I was about to raise a complaint. It is lovely. Hope yours comes too.

[Kvwolf2]

It took my dispute about 15 days to work its way through the system but I was just notified that I’m getting a full refund (and I don’t have to send anything back).

[jkspes]

NOT at all - want us to return to China!!

[Raqyap]

I ordered same day.... I got the PayPal confirmation. I have emailed the listed email several times- and shocker! Nothing! I just reported to PayPal today. I really wanted that nativity scene though!!!

[Whinycat]

Same for me. I was able to find transaction and invoice numbers in my PayPal account and just emailed those to the web address shown. Will wait for a response but am close to filing a report with PayPal.

[Aespinal2010]

Me too. I ordered mine 1/1/21 and just received today. It’s tiny and doesn’t look like the image when purchasing.

[kernowlass · Accepted solution]

@johnrole 

@Lewismel 

@MKSmith 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If you lose because seller provides a fake tracking number then post back for more advice.
If the item arrives and its tat then make sure you CHANGE the dispute quickly before it closes to not as described if too late contact customer services to open a second one for you.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will chargeback.

Also make sure you have activated the below link in case you have to return the item when Paypal requests you to....or the correct one for your country.
https://www.paypal.com/us/webapps/mpp/returns