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At the top of the summary page in my PayPal account I have this message:
I added the required information about 7 months ago. If I click on the link in the alert I get the message "Thank you for providing all the required information. You're all set, and your account is back to normal". But the alert is still there.
This is clearly a bug, but I can't find anywhere to report it. Anyone know?
Thank you for your post and welcome to the Community Forum!
If you have a notification on your account and the limitation has not been removed after providing the requested information, it may be that we need additional information from you. If this is the case, you should have received an email with a request for additional information. If not, I would recommend calling our Customer Service! If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and by clicking 'Contact us' and then 'Call us'.
I hope this helps!
i have the ssame problem on business paypal account. i am unable to call, i tried email but no response. can you assist?
I am also having this issue. When I see it on my mobile phone (whether on the android app or web browser) it states to come back and deal with it when I am on a regular computer. So I do just that. When I log in on my laptop the alert is there in red. I click on it and it reads as:
Thanks! You’re all set
Everything checked out, so you can use your PayPal balance the way you always have. Send it, spend it or just keep it as a cushion against the unexpected. Go to Account Overview
So the first time I was thinking great! Were all good... But as soon as I click as told and go to the Account Overview the dreaded red message is back as if it never left. Its been a couple of weeks. Nothing has changed. I have messaged support twice with no reply that wasn't an automated one.
I don't have any issues receiving money, no issues sending money, no issues paying someone, but it doesn't matter what bank account, or debit card I try to transfer the money to myself. They all fail.
For those who still having this problem, i manage to remove the notification by completing the business information manually under Account Settings > Business Information > Update.
Then provide all legal names, specially the information under "Your business information" like business registration date and other that is blank or not specify.
Hope this help someone, please visit my online store https://www.weebtees.store if this helps you ❤️
thanks for this tipp, it worked for me. Just completed all the information possible and the alert was gone. Thank god !
THIS IS THE SOLUTION THAT SOLVES THE "ACCOUNT ALERT" PROBLEM IF YOU ARE TRYING TO UPLOAD BUSINESS IDENTIFICATION DOCUMENTS.
SOLUTION: Provided by Paypal messaging center support 5/14/2020
Did anyone find an answer to this?
Paypal isn't receiving calls right now because of COVID-19 and I've tried emailing but not answer yet.
I am supposed to be receiving payments but they are not coming, probably because of this...