cancel
Showing results for 
Search instead for 
Did you mean: 

You can't use PayPal anymore Reference ID: PP-008-023-930-869

SOLVED
Highlighted
Contributor

You can't use PayPal anymore Reference ID: PP-008-023-930-869

hello any advise how to fix this issue i got. At PayPal, we value a safe community for our customers to do business. We noticed activity in your account that’s inconsistent with our User Agreement and we no longer offer you PayPal services. Any bank or credit card information linked to your PayPal account cannot be removed nor can it be used to create a new account. You can still log in and see your account information but you can’t send or receive money. Any money in your balance will be held for 180 days, after which we’ll send you an email with instructions about transferring your money. Reference ID: PP-008-023-930-869 i just call them they told me dont know the reason just paypal legal department know and to send them a letter via post to find out because im not a good english speaker i want to know the reason why they hold my money for 180 days with no straight answer to me.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Esteemed Advisor

Re: You can't use PayPal anymore Reference ID: PP-008-023-930-869

@Cristinatnv 

 

Paypal don't give you a reason for permanently limiting your account.

But they don't do it without good reason, what would be the point as they want folks to have paypal accounts as that is how they make money.


Paypal holds your funds for 180 days as that is the same timeframe that buyers have to open paypal disputes.
So if no disputes are opened against you in 180 days then you are allowed to withdraw the funds.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

9 REPLIES 9
Highlighted
Esteemed Advisor

Re: You can't use PayPal anymore Reference ID: PP-008-023-930-869

@Cristinatnv 

 

Paypal don't give you a reason for permanently limiting your account.

But they don't do it without good reason, what would be the point as they want folks to have paypal accounts as that is how they make money.


Paypal holds your funds for 180 days as that is the same timeframe that buyers have to open paypal disputes.
So if no disputes are opened against you in 180 days then you are allowed to withdraw the funds.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

Highlighted
New Community Member

Re: You can't use PayPal anymore Reference ID: PP-008-023-930-869

I had the same problem, when I called they told me that they do not make business within my region, Palestinian territories.

Anyone can help for that 😞

Highlighted

Re: You can't use PayPal anymore Reference ID: PP-008-023-930-869

I wish I knew why PayPal limited our account after almost 20 years of zero issues and our products haven't changed. All of my competitors are still using paypal to process all of their orders without any issues. We didn't have any chargebacks or fraudulent transactions and always doing our due diligence on large orders. We are losing $15,000-25,000 at least in sales monthly so this is really hurting us. We sent letters to Corporate in San Jose as suggested but mo response as to why.

 

Nick

Highlighted
Moderator

Re: You can't use PayPal anymore Reference ID: PP-008-023-930-869

Hello dallasnovelty1,

 

Welcome to the PayPal community and thank you for your post.

 

As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.

 

-Donna

Highlighted
Contributor

Re: You can't use PayPal anymore Reference ID: PP-008-023-930-869

Why would they waste time calling PayPal customer service? You get no where, no answers. I've had an account with PayPal since 2005 and then in 2016 my account was frozen. When I called no one could give me any answer beyond the vague reply that's displayed saying I cannot longer have a PayPal account. At least here you can speak with others who had the same issue and if they got any resolution.
Highlighted
New Community Member

Re: You can't use PayPal anymore Reference ID: PP-008-023-930-869

they are not replying me on twitter

Highlighted
New Community Member

Re: You can't use PayPal anymore Reference ID: PP-008-023-930-869

I have the same problem.  I just use and downloaded PayPal app last August 25, received $950 from my friend in Maryland, then spend $10.  After that I tried to withdraw the money but then received a notification that I can't withdraw or transfer money and can't even purchase online.  I submitted all the documents needed to resolved the limitations but after three days I received an email informing me that I can no longer use PayPal.  This is so frustrating 😞 

Highlighted
New Community Member

Re: You can't use PayPal anymore Reference ID: PP-008-023-930-869

I had the same issue. All I ever did was request money from one of my friends via his phone number and my account got revoked. Any idea how to fix this issue?
Highlighted
New Community Member

Re: You can't use PayPal anymore Reference ID: PP-008-023-930-869

I got the same except message but only with a different reference id PP-008-532-076-923. And I've only started using PayPal. I only found out about this issue because I logged in through PayPal. Com not the app. I checked because I couldn't put an item on eBay. I am really confused and I don't really want to go to customer service because of all the negativity about their help that I've seen.