New to the community? Welcome! Please read our Community Rules and Guidelines
The point is, did you open the account when you were under 18?
If so then its still an illegally opened account.
You may have to wait until paypals phone lines are up and running again to speak to an agent.
You need to check if you are allowed to open a new account now that you are of a legal age and then request that they 'transfer' the funds from your old account to your new account for you.
Try other ways as well but the phone option is your best bet when available.
Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.