I work on a freelancing site, on which my name was not my legal name, I back then thought I need to create same name account on paypal as well to get my funds but later I realized that it's against paypal policy to not to use your legal name, I tried changing my name and I provide the documents I had, but Paypal demanded a court order in which it shows that I changed my name, but my legal name was always the same, they thought I'm changing the ownership, they told me that I can close this account and create a new account and transfer funds from this account to the new one and close this account, which I was okay with, but when I tried to close this account, I kept on receiving the notification that I need to resolve the issue and verify myself, then I explained the customer support that I'm not been able to close my account and transfer my funds and they told me to submit my documents which I did again, happily and then the next morning I get the email that they were not able to confirm my identity, as one of the document was difficult to read or something, so they told me to submit again, I went to submit again and on clicking on the resolution center I see a message that states "You can no longer use paypal".
I have explained myself a thousand times and submitted 100% accurate documents and they still were unable to verify, which is extremely surprising and now I cannot even submit my documents and cannot close this account and cannot transfer my funds, which I need very badly.
If someone can help me out in this problem, that will be very very very helpful.
Regards
