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Yokawa Scam

New Community Member

Yokawa Scam

So I was scammed by Yokawa - I asked PayPal for help.  We went through the process and they also got scammed by Yokawa who provided PayPal a phony delivery receipt.   So PayPal closes my request and I cannot re-open it.  What does this say about PayPal and the way they don't stand behind their user base.  How the hell can I ever trust them again ???

Esteemed Advisor

Re: Yokawa Scam



Paypals non receipt dispute process is mostly automated, seller provides tracking = seller wins.

Paypal only gives you 'some' buyer protection but will bail you out sometimes but again you need to do some footwork yourself to get your refund from your scam seller.



To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

Advice is voluntary.
Kudos / Solution appreciated.