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the same thing happened to me. They delivered a cheap sunglasses maybe not worth even 2 dollars to another address, sent a tracking number to Paypal. they closed the case after submitting the letter issued to me by the Post office about this bogus tracking number. Paypal closed down my case without investigating. They are very inefficient, unreliable and unprofessional. Sooner they will lose their customers if they go on like this. I am going to close down my paypal account.
I wish I had seen this paypal community sooner. I have been a paypal user for over 10 years. Never filed a complaint, but now when I need them to help me dispute a charge for items I never recieved (2 Dia De Los Muertos Dolls) ordered from Yokawa totaling over $60. Paypals "resolution" center then close my ticket without even calling me to hear my side of the story. All because the vendor provided them with a USPS tracking number to items that were never sent to me. I bet Paypal didn't even check the address of where the packages were supposedly sent to see if they matched my delivery address. I am now trying to dispute these charges via my credit card. Also will try to dispute it with USPS. I think the real issue here is paypal, they can't continue to operate like this. Its better to pay via my credit card than by paypal, your charges are safer. I'm trying to dispute my closed "resolution" and if I fail I will be cancelling paypal and waging war on them for taking the lazy way out and siding with the scammers vs. protecting their customers.
How did you all discover Yokawa? I found them via instagram. Scammer central. I wonder if there is a way to report scammer sites on IG? Stop their supply chain.
This is a known scammer. See this reddit post on Yokawa