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Yokawa Network Limited Is a SCAM and Paypal will not help you. Buyer beware. They use a bait and switch and get a tracking number showing it was delivered but in fact to an inccorrect bogus address. Then Paypal closes out the complaint and will not re look at the scam. Going to my bank now to refute the charges.
Solved! Go to Solution.
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the same thing happened to me. They delivered a cheap sunglasses maybe not worth even 2 dollars to another address, sent a tracking number to Paypal. they closed the case after submitting the letter issued to me by the Post office about this bogus tracking number. Paypal closed down my case without investigating. They are very inefficient, unreliable and unprofessional. Sooner they will lose their customers if they go on like this. I am going to close down my paypal account.
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I wish I had seen this paypal community sooner. I have been a paypal user for over 10 years. Never filed a complaint, but now when I need them to help me dispute a charge for items I never recieved (2 Dia De Los Muertos Dolls) ordered from Yokawa totaling over $60. Paypals "resolution" center then close my ticket without even calling me to hear my side of the story. All because the vendor provided them with a USPS tracking number to items that were never sent to me. I bet Paypal didn't even check the address of where the packages were supposedly sent to see if they matched my delivery address. I am now trying to dispute these charges via my credit card. Also will try to dispute it with USPS. I think the real issue here is paypal, they can't continue to operate like this. Its better to pay via my credit card than by paypal, your charges are safer. I'm trying to dispute my closed "resolution" and if I fail I will be cancelling paypal and waging war on them for taking the lazy way out and siding with the scammers vs. protecting their customers.
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Thanks! So I disputed the charge with Discover card who is how the paypal was paid out through, they also closed my case because they sourced the shipping proof from PayPal, who also sourced the shipping proof from Yokawa. Yokawa sent paypal a bogus USPS lable with my address. Now I got in touch with my local post office and have proof that the item was not shipped to me like the label Yokawa showed did. However, I can't get in touch with a live person at paypal, as much as I try I called paypals 888 number and couldn't get passed the automated system. I try the online paypal chat at end up getting automated BOTs responding. I tried to enter disputes again via the online system and freaking paypal set those to immediately close as soon as I open them. AWEFUL. Paypal customer service is the worst and for that alone I will never use them again.
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I feel your pain as I experienced something very similar to you. Yokawa sent me a tracking number and my many e-mails received a reply saying the item was delivered to me, with the tracking number from the post office. I contacted the post office and they told me the item with that tracking number was not addressed to me. I contacted the Post Master, and was so persistent, that to get rid of me, he sent me the notice with the same tracking number, from Yokawa, addressed to another name AND address! I sent a copy to Yokawa, they apologized and promised to send my item [an outdoor security camera]. Bottom line, They kept promising and promising, until finally they blocked my e-mails from their 4 e-mail addresses I had, and I never received the camera, nor had my money returned. By then the 90 days PayPal limits a payer to for a PayPal refund had already passed, and PayPal was happy to let me know they cannot intervene because of that.
My anger is not as much with the scammers, as it is with PayPal. After my disaster, I found the PayPal Community and came to realize that the company was reported to PayPal as scamming many PayPal users. PayPal should have been a responsible company and flagged Yokawa, with a warning to all future payers of the company's negative customer ratings/feedback. I have found complaints that were more than a year prior to my experience! I no longer trust PayPal, and am scaling back my use of the company, with an aim at eventually cancelling it totally.
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How did you all discover Yokawa? I found them via instagram. Scammer central. I wonder if there is a way to report scammer sites on IG? Stop their supply chain.
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