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Forget the appeal process and make voice contact with PP staff. Refuse to give up and get your refund like I just did after having all previous methods denied.
Post the items received back and PP will refund return postage as until you do that they won't do a bloody thing . Seems you were scammed with same cameras I ordered in Australia.
posting the 2 x SD cards back to the seller is not a problem, but have you seen the cost to send these 2 cards (recorded delivery) from UK to china??, it out weighs what i paid, and i will not get it back. the envelope the cards came in had a sticker on rear "If undelivered please return to ........UK Address", so my arguments with paypal is:
1. Seller sent incorrect items 2 x Micro sd cards at £9.98......... even though the paypal invoice states "2 x Wifi Cameras at £38.19".
2. paypal want me to post back to china (why should i pay for returns postage if seller sent wrong items).
3. the seller will only accept DHL as returns postage company.
4. the incorrect item arrived in a 9x4 envelope and with Royal mail 48hr tracked, with UK Returns address.
today at 11.59pm the case ends, as my time limit to return the items ends, so i expect Paypal will side with the seller, I WILL appeal this and i will start a small claims court against paypal, But FACEBOOK should hold some responsibilty towards this , but again i cannot get hold of them, the same with the company who advertised on Facebook "Cherishim", cant get hold of them either.
Today 2nd september 2020 the company who sent the incorrect items offered me £10 compensation, needless to say i rejected.
Regarding my case, today paypal decided to favour the seller, because i would not pay for the return recorded postage to china (costs more than my original item), i listened to the community as to let it run its course and appeal when decision is made. well today i had kick in the backside, you CANNOT appeal a decision that paypal has made :(, once the decision has been made it is final, i have been trying to contact paypal but apparently they have no staff due to covid (so how did they make the decision). so Yokawa has won again or have they?, one thing i did notice was the title of the case "AEROPTIC Network Limited" and not Yokawa, very strange, today i will seek legal advice as i said. so lets see how it goes from here.
The exact thing happened to me. I was owed money from what Yokawa didnt send that I ordered. I ordered a set of (4) for a certain product. I paid for (4) but was only sent half. I asked for half my money back. Paypal ruled I had to send the items back to get a full refund which I never asked for. The cost to ship the (2) products back to China is more than the what I paid for the full order of (4). Paypal initially ruled in favor of Yokawa since it said there was a confirmed tracking number. Paypal habe never respomded to my actual email but alwasy repsonded with a form letter. Paypal wont respond to emails, I cant talk to a person. I have taken this as far as I can. I wish there was a way to initiate a class action lawsuit against Yokawa, Paypal and Facebook (since they were where the ad was advertised).