New to the community? Welcome! Please read our Community Rules and Guidelines
Thank you, Mich! For some reasons, I don't see the Appeals button. The case was denied today, so may take time for "Appeal" option to appear. I went to resolution center, looked at closed cases, and only "View" was available for actions, clicking which leads me to the history.
Just an update that after almost 2 months (slightly more than 1.5 months), I received my items. The items seem to have shipped from China/Hong Kong via Sea Mail, and then re-shipped via USPS from a CA location, which explains the delay. They should have been more transparent/open about it instead of sending confusing tracking numbers to satisfy PayPal claims process. My items are as described, so in the end, it was good. Not happy with the PayPal though.
PayPal response only from some ignorant person only capable of processing return freight reimbursement requests. Otherwise all messages have been ignored.
Yokawa belatedly provided PayPal with a shipping number issued by Australia Post and allegedly left safely at my address on 7th August. I have lodged a claim with Aus Post but I believe they are somehow getting tracking numbers relating to other shipments and claiming them as their own. I have had Ebay purchases delivered around this time but not the security cameras promoted on Facebook and because I didn't retain wrappers from these cannot verify my suspicions. I have requested Yokawa advise date of shipment and their address to aid investigation and if forthcoming will update me posting.
My local postie took a picture of the envelope delivered with their tracking number which proved no security cameras were capable of being delivered. The contents were 2 Gift Cards redeemable by discount on future purchases. I junked them figuring it was some bogus promotion. Now try and impart that to PP via their processes for refunds. IMPOSSIBLE!!
PayPal use CV19 as an excuse to avoid any contact re complaints. I have been weeks sending information to PP regarding scams and requesting call backs.I am treated like a nonce and it is clear no one reads the messages sent. How they can run this business is beyond my understanding. Don't give up people appeal any decision that doesn't get you a refund.