Hi everyone,
I want to start by thanking everyone here for sharing their experiences with this merchant and our disputes process. I understand that unresolved issues with sellers can cause a lot of frustration, and that PayPal's disputes process can be confusing and time consuming. Please know that every time a dispute is filed against a merchant, it helps us gauge their selling habits and in turn, assists with our decisions of whether to continue business with that merchant.
Please ensure that when you file a dispute against these transactions that you are using the option "Significantly Not As Described" (SNAD). An "Item Not Received" (INR) case means you never received anything from the seller. If they are sending you cheap headphones, you are still technically receiving something, it just isn't what you ordered, so we want to make sure we're reporting that they sent the wrong thing.
In this situation, if you have lost your case, or if you filed your case as INR and it was closed due to the merchant providing tracking, you can appeal the decision to reopen the dispute. You can also update your case to SNAD while doing this. This will ensure we review what was sent and can address the case differently than just verifying a tracking number.
I apologize for the inconvenience all of you have faced - I know how important it is to receive what you pay for, or a refund when you don't, and I want to thank everyone again for your reports so that we can keep a close eye on this.
Also, please note that this response is accepted as a solution so that it floats to the top of the thread. Although the situation may not be resolved for everyone, we want to make sure anyone who visits this post for help can see these details and make sure everything is reported correctly. Good luck with your disputes and thanks for your patience during the process.
- Ashley M
If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
