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I ordered a comforter for my daughter on this website and used paypal to pay for it. When I didn't get the item, I contacted Paypal to start a claim. After weeks of emails back and forth, Paypal is requesting that I file a police report to get my money back. WHAT?!?! now I have to take time out of my busy schedule and take action. If only I would have stuck to ordering from Amazon only this wouldn't happen. I'm sorry PayPal this is YOUR FAULT now. All these complaints and you're still allowing this company to **bleep** your customers. YOU ARE TO BLAME at this point. So the company winded up sending me a pair of ear buds by mistake. Now paypal is asking me to front the money to send them back. HAHAHAHAHAHA I can't make this up. Have a nice day Paypal, I will never use you again.
same with me but I made a lot of noise on the phone thats why I posted on this thread. Insist for a refund just received mine and my friend got hers too thanks to my instructions.
Locate the payment transaction in your account activity, click it, then click "report a problem" to file an Item Not Received dispute.
If you bought something online with a debit or credit card and did NOT log into your paypal account then of course it won't show on your paypal account as you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.
If you need to open a dispute for a 'guest buyer' transaction then you can.......
1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.