We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
I called PayPal today, and they finally refunded me the full amount for the purchase. I told them I refused to pay to send back a product, I did not purchase. Its not even fair to have PayPal pay to send it back, since it is still aggravation to go to Post Office, and to pack up the merchandise to send back. I also told PayPal, they need to put and end to company scamming people, and they are part of the issue that this happened. They should have stopped allow user to pay this company through PayPal, weeks ago. I really hope everyone gets their money back, don't stop bugging PayPal. This makes me not want to use PayPal again, since it took so long to resolve. I had an issue with another company that I used my credit card to purchase, and I called and the item was refunded to me from my bank, that same day. No one has time to go through this in their busy lives. Good luck to you all!
Got my cheap earbuds today instead of the luggage. Call into paypal to see what happens.
Already have escalated the dispute so I am wondering what they are going to do.
Stay tuned will let everyone know.
Got my cheap earbuds today too. Glad I am not the only fighting this crap.
Called Paypal and spoke with someone after 40 minutes.
They are contacting the seller and letting them know I got wireless
headphones instead of luggage. They have 10 days to respond before Paypal
will refund any money. If they don't respond I will receive my money back.
I will have to contact Paypal myself also or the case will be closed. Just
a heads up.
I ordered a mans winter coat on 27 November and never got it, or a single reply to my queries to them .. So I put in a 'not received' claim with Paypal ..
I have had a message from PayPal this morning with a EMS (Small parcel racking) Tracking number (which I assume will be for some earphones or similar crap) .. so I have emailed Yedao Technology Co., Ltd (<removed>) with invoice numbers etc: advising them I only want the mens winter coat as ordered and if another item is substituted it will be returned at there expense .
Mike (Walsall UK)