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lawnranger
Contributor
Contributor
So been stupid and bought items from a Facebook ad and I've been scammed. Rotating compost bins were ordered and I received a 2 inch plastic beaded bobble described as a bracelet on the packaging and with a sticker on the item claiming it is worth 599 us dollars. It could have been made by a 3 Yr old child better and is worthless. I have complained and escalated my claim to PayPal and if they are any good then it is obvious this is a scam and I should have my money refunded. If PayPal find in favour of the seller then as far as I am concerned their payment protection is for nothing and I'd be better using a credit card as they actually protect so if PayPal do not decide in my favour for such an obvious scam then I will cancel them and use another payment method.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@lawnranger 

 


Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give you 'some' buyer protection but the onus is on you to risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The BEST thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

 

You may well win but you may have to return the tat you received first so make sure you have activated the below link.

 

https://www.paypal.com/uk/webapps/mpp/refunded-returns


Advice is voluntary.
Kudos / Solution appreciated.
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