Y & G Unit 5 Southall

[Rosebud69]

Any experience with them?

[kernowlass]

@Rosebud69 

Try a google search > reviews maybe?

[Hunchfront]

I bought some cameras from a company known as Zestads. I thought they were based in USA, but they are from Hong Kong and other places. They sent cheap copies and I raised a dispute with PayPal. They have found in my favour, but insist on me sending the items to Hong Kong. As there is no phone number, this is impossible.

On the original packing, there is the Unit 5 Trident way address in Southall. UB2 5LF. This seems to be a cover address for many companies.

It would appear that I have lost my money on this scam. It now appears to be a well known scam company, dealing on various platforms, mugging people like me, seemingly with willing compliance from Facebook, eBay etc.

[izzybabs]

yes  i came into contact with them through ordering a kitchen roll holder off ebay so it wasn,t a facebook scam ad, i returned the item to the uk address as they were  fronting as a uk seller on ebay, when it came to return  the address was china so i returned to the return address on the envelope the item came in , now i,m getting cr.p i,ve not asked for.

[temp20201210]

I ordered 2 Led  (llaaft393-27 7w white bulbs but only received 1. The paperwork only stated one. I have a senders name , David entered as a signature dated 18-11-2020. 

[Barcley71]

Are they a front for other companies? I just received a watch I never ordered. Can't find them as a seller on e bay or Amazon. Sounds a bit dodgy.

[izzybabs]

i,ve just received a metal frame of a vase i never ordered , i hope no payment has been taken from me.

[JAZZER332001]

Just received a golf grip for a club which I never ordered 🤔?

[kernowlass · Accepted solution]

@JAZZER332001 

@Rosebud69 

@izzybabs 

@Barcley71 

@temp20201210 

Sounds like one of these then?

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If you lose because seller provides a fake tracking number then post back for more advice.
If the item arrives and its tat then make sure you CHANGE the dispute quickly before it closes to not as described if too late contact customer services to open a second one for you.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will chargeback.

Also make sure you have activated the below link in case you have to return the item when Paypal requests you to....or the one for your country as this is the U.S link.

https://www.paypal.com/us/webapps/mpp/returns

[Hunchfront]

Exactly that. I asked if I could return to the UK address as no phone number for the HK site. Immediate refund offered by PayPal accepted as solution to my case.