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I too have had trouble with this company. Like another poster I ordered a dog pool and got a tiny toy instead.
They offered a 40% refund and heavily emphasised that if I asked for a refund they would make me return the item at my own cost and that this would be very expensive for me. After refusing them a number of times the refund amount reached 60%. By now I knew that they were scammers and was determined to get a resolution so I contacted Paypal. I don't know how many customer reps I was in contact with but they all said the same disappointing things: that I had to return the item at my own expense and that they did not work with fraudulent companies. When I pushed them on the fraudulent companies thing they them said that they were nothing to do with them and they were simply a payment service. I am furious with Paypal that they have this attitude and seem to be on the side of the scammer.
I was still determined to make sure that the scammers refunded me - even if it did cost me. Paypal point me at a facility that would pay my return costs up to £15. The return cost was actually £21 and I was ok spending the £6 difference to get be a pain in their butt. As soon as I submitted pictures of the tracking info Paypal issued a full refund and that the £15 would follow. I'm happy that they are getting their crap back and will also have a mark on their account.
Keep pushing is my advice and don't let them win. Make sure that Paypal is aware too and fight them too.
I too have been like yourself and everyone else on this thread and have been dealing with pay pal for the last 3 days non stop waiting hrs for them idiots to reply to simple questions i ask on the message chat site.
The staff just seem to keep repeating what the last staff member mentioned (5 hrs earlier!) which makes me think they dont even bother looking at the previous msgs that have been discussed.
Anyway after 72 hrs of keeping my computer on so that my messages dont get "lost" with them , i threatened to send an email of complaint to the CEO of Pay pal , I also keep refusing continuously to send the junk back and like you , they keep sending me the link to claim the expense of the postage thru pay pal ($27 AUD) and will not give me a simple refund unless i return the **bleep**. I was reluctant to do this incase this scam then ends up costing me $70 AUD if for some reason Pay Pal dont come good with their offer of paying the postage.
I like you, am determined to keep on the scammers & PayPals back as everyone would be thinking its all too hard just like the scammers expect but it annoys me they are doing this and even more annoying is Pay pal allowing this to continue with these scammers plus i am not impressed with Pay Pals customer service at all and actually did send an email to the CEO discussing this case. (yet to hear back though but I didnt expect too to be honest that would be too good of customer service for anyone to acknowledge my complaint)
I just would like to know how soon did u get the postage paid by pay pal once u completed that form and also how long after that did u get the refund from the scammers. Did u have to wait for the scammers to get the junk back or just once u had proof that u sent it with the tracking number u then got a refund ?
Same thing here. I ordered a couple of those mushroom cloud lamps from Facebook. Reported to Paypal back in May when I didn't get any updated communication, was then told by seller to wait more patiently.
Finally today, (after 2 months of waiting) I received two lousy unicorn light up toys instead. Disputed with Paypal. Showed proof of items and was told by Paypal in response; Case Closed: Decided in seller's favour
Now, this is a company who is siding with scammers. I wonder what kind of law suits can come out of it. The money isn't the issue, it's the principal. Why would I now want to trust Paypal, thought they had our backs. This is the 2nd time in a couple of days, where I got scammed and my wife too now has gotten scammed from sellers who should have been vetted by Paypal. Now, when we get ripped off, you decide that you are going to side with the scammer/seller. World of hurt is coming to Paypal. My account is going to be closed forever, and I'll never use their services ever again. Matter of fact, everyone I know will also know that Paypal will not support the buyer. Pretty simple, all that they had to do was make things right, but a PR disaster will happen, soon.
@user0U812 Sorry to hear about your problems, that's now three types of product they are scamming with! Before you close your account make sure you highlight and print all the messages from and to paypal and the seller, I was lucky enough to get all mine before they disappeared. Make very interesting reading along with these comments on this site. I totally agree with your comments on paypal btw. Good luck with your pursuit of justice. Let us know how you get on.
I got mine today... Not that nuclear lamp, but that same unicorn. Hopefully paypal will do something about this...
This is my response off the dog paddling pool company, contemplating whether I should return or not, guaranteed they'll say we haven't received it.
Dear Customer Sorry, the partial compensation I won for you cannot satisfy you. I have been working hard to solve this problem for you. I have negotiated with the person in charge of the company many times to resolve this issue, and our company is ultimately willing to increase your compensation to 65% of the total order amount. Although I very much hope that you will not escalate the complaint, but I can only apply for this rate of compensation for you at most, if you still can not accept, I will be powerless. Our company's full refund policy is as follows: 1. Return the product to this address: <removed>, Fenggang Town, Dongguan City, Guangdong Province. 2. In the packaging, indicate the reason for the return and the order number. 3. Contact customer service staff to inform the tracking number of the return. 4. When receiving the returned product to ensure that it does not affect the secondary sales, a full refund will be made. Looking forward to your reply.
- Xingyao e-commerce Co., Limited, Friday, 10 July 2020 at 10:24:23
Really does wind me up that they are scamming 100's of people, they need to be stopped