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I saw that too and wondered the exact same thing.... Paypal is not what it used to be and definitely NOT on the side of the consumer
Well, I've been through every avenue now with paypal and they have rejected my claim because I did not supply the tracking information to show I had sent the toy back. Paypal were the only ones who had the email address and phone number of this scam company which the shipping company wanted to ensure they could contact the receiver of the package. The shipping company was Parcel2Go and it was going to take 5 days and cost just over £11. So they held all the cards.
Anybody got any ideas where I can take this now? Based in the UK
I know we have been treated poorly by facebook and paypal and need a conduit to voice our opinions.
So sorry to hear this. Maybe try again with another paypal chat agent? Sounds like you were ready to go and had the shipper, you just needed that information from paypal. Talk to the chat agent and see what they say.
Ive been looking at all the pics on this thread, the ones with the dogs and the "pool". This company is clearly deceiving people. I may also contact an agent and ask them to check these threads. This company should not be allowed to do business. I wonder if the better business bureau can be contacted about a chinese company. I will need to look into who regulates companies importing to the US
Thanks for the link, most useful! I am preceding with a claim through another channel but will say no more at the moment because I know Pay Pal read these regularly. I made a comment about paypal using their name and they removed their name!!
I am so sorry that happened! I think the same thing happened to another person who posted on here, ordering a dog pool and getting a pool the size of a toy. I am glad you posted, paypal needs to see how many people this company is harming. Ask a paypal virtual agent (you message them) to refund your money without the cost of returning the item, because the company has done this trick to people before. Tell paypal to read these community boards to see.