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Hi all fellow victims,
PayPal insist that I have to send the plastic toy back for the seller to give me a refund. I cannot find an email address or telephone number for this seller. They are required by the shipper to complete my application form. PayPal not forthcoming with this information. (You would have thought if they were setting up an account with this Chinese company those two things would be prerequisite?)
Has anyone successfully sent an item back to this company and got a Full Refund?
Insist with paypal that they review your case closer. Via chat support for example.
Shipping the dinkey toy garbage item back that was intentionally wrongly sent to you is just not a realistic option and they know it.
I think the max item value of the thing they sent me is like 50 cents. Shipping it back is like 50 bucks. And it's like double the value of my claim to begin with. Not happenig.
Xingyao e-commerce Co., Limited was incorporated on 17 December 2019. It is limited by shares and a private company.
© 2020 Data Guru Limited. There is no affiliation with the Hong Kong Companies Registry.
Strange what you find once you start digging. PayPal, where is the Due Diligence you are supposed to carryout on new companies before you expose them to your customer??
Maybe this is the reason Paypal has gone down hill
EBay announced today 28th January that it will stop working with PayPal as its back-end payments service in 2020 and will start to move a small percentage of its payments volume to a new partner later this year. A dutch company will be taking over most the payments and Ebay could cease using Paypal altogether.
Im the person who started this thread. I am so sorry you are having similar trouble with this company like I did. Like you, Paypal had requested that I send my item back. But I kept insisting to them the unfairness of all this and I found talking/chatting with a paypal rep finally got them to review my case again. I posted the thread so you can see the chat agent's comments. You asked if anyone had ever any success with getting a refund by sending the item back to the company. I did a bit of reading on these boards before I made my original post and I found that some people who tried sending items back, had them refused by the company or the company denied they'd received them back. This company is operating illegally by taking orders and then purposely sending people the wrong items so I don't expect that they would play fair. Thus,I would say do not send the item back because it is very expensive to mail back and very doubtful they will give you a refund. If you cant get a paypal chat rep to respond to you and re-review your case, then perhaps see if you can get the company to refund a percentage of your money. They sometimes offer to do that. Hope this works out for you,
I started of contacting the supplier and they offered 40% then 50% and Finally 60% understanding this was a scam i wrongly as it's turned out thought PayPal would do the Honorable thing and offer a refund, getting the money back from the seller like they have done on Ebay. NO, they told me I had to send the toy back at my expense to get a full refund as that is what the supplier offered after they spoke with them. So that was my resolution! I have fought all the way until tonight when Joseph said If I had not responded by tomorrow they would close the case. Hears the best bit, I need a phone number and an email address of the seller for the shipping company to be able to process by order to send it back. It's not on their invoice, it's not on their website, so I have been asking Paypal all day for them to give the ones they surely must have!!! So far, nothing!! They do not even acknowledge the question Just hiding behind the "Rules". They did offer me a facility to "sign up" for a refund postal charge, which I have not got to yet as I do not have all the information. I'm going to fill in a form at the Financial Ombudsman's website and see where that takes me. It's now not about the money but justice for all of us against this apathy and collusion in scamming customers! PayPal prove it is not!
If you are required to provide an email and phone number but you cant get that information from the company or from paypal, then it seems like it is impossible for you to mail it back. I would try the chat button for a paypal agent again. It is on the paypal page, at the top of the page click "help". then look for the words "help center". scroll to the bottom and look for words "contact us" and click that. it might take a minute. It will give you a screen saying "tell us about your issue". Ignore that and scroll down to the bottom and look for the words "message us". You should see a screen pop up from a paypal virtual agent. Tell them again about your problem with the company, including the fact that you are trying to return the product but both the company and paypal wont give you a phone number or email to give the shipper and thus are preventing you from returning the item. Hopefully the agent will review things again. Be sure and tell them the whole story, you might be put on hold with the virtual agent like I did, but when a real person came on line (in the middle of our night here in the us), they were able to read what I had written and reviewed things again and then refunded my money. Hope this helps.
Thanks for the update Amy. I have been on the message us site all day communicating with numerous people who do not want to understand the problem. Late this afternoon someone said they would refer it back to the resolution centre and they came back and said I had not responded to the request to send back the toy!!! If it is not completed by tomorrow they will close the case! Unbelievable. Tomorrow if that happens I will close the account on Ebay as they are splitting from Paypal by the end of this year. Maybe that's why I'm getting such crap service!
Glad you got your refund as did a few others. I'm going to investigate a couple of legal avenues and see where they take me. It's not about the money but justice against the big boys.
I too have fallen for this companies scams.... ordered a rattan cat bed and received a cheap and nasty cat hammock.
I read some of the posts on here, and was prepared for their offers of 40,50 & 60%. Their returns possibly clearly States that if the order is under US$25, the customer does NOT have to pay return shipping costs. I quoted them their returns policy and got "we not pay returns shipping".
I'm incredibly **bleep** off at myself at falling victim (again) to one of these scams, and have been going back and forth with them for weeks. I have become quite hostile, asked them what proof I would have that they ever received the item as many had gone to the expense of returning dud items and been told they hadn't been received. The last email requested a copy of my invoice/order number and email address used to order (it was via Paypal) so I sent them the Paypal receipt and email used - and they said they would refund.
Lets see ... I will not be holding my breath, but it's disgusting that companies like this prey on consumers in this way - and Facebook is as bad for allowing scam companies to advertise. Paypal is a joke when it comes to assisting the consumer. Oh - the company also told me specifically NOT to raise a dispute with Paypal as they would insist I returned the product - which is what Xingyao want me to do anyway??
same here, exact same issue. i just reported them to PayPal and I will quit PayPal and go to other payment services if they do not refund my money. PayPal may be a big kid on the block but they sure are not the ONLY company that accepts payments and I was ripped off and I am **bleep**