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Similar story - ordered electric pump (£26) and received a cheap plastic hand pump - only credit if I returned pump at post cost £15 subject to their inspection - we know how that would turn out
PayPal useless, would not admit they have problems with this co.
I am putting message on Facebook
Me ha pasado lo mismo, la compré el 4 de mayo, despúes de abrir disputa y discutir mucho, ayer recibí una piscina de unos 15cm de diametro, había pedido y pagado una de 120cm, he cambiado el concepto de la disputa de no recibido a distinto al comprado, estoy a la espera de que me resulvan el caso.
Well done, I think you were lucky to get a refund, I have been going through this same process with the same seller and after many messages to and from an agent the way it stands is that I have to return the rubbish they sent me before they will refund me, went out yesterday to several post offices that were supposed to be open but weren't so gave up and went home again, very very frustrating. Just don't understand why PayPal keep letting them get away with it, they said they are investigating them to see if they have followed their guidelines and if they haven't they will be blocked. Surely they should be investigated with the very first claim against them, but what do I know?
Btw I ordered an Air Compression Leg Massager in the hope it would relieve some of my husband's chronic pain, I received knee pads! The postal label even says knee pads so they did know exactly what they were sending. I find this even more disgraceful when they know people are in pain and hoping for some relief, the knee pads are probably not worth more than a pound or two and certainly wouldn't of cost £12 to send to me (I think that was supposed to include express shipment but that took about 2 months to reach me).
how do we contact someone with Pay Pal If i call it hangs up because of the corona virus and no one will answer a phone call, i cant get anyone on the computer no one on a chat. i cant put a dispute in because it wont show the purchase on there, i have invoice number also have a receipt number an item number. i have a charge on my bank account for the cost and it was not shipped to me in Michigan it was shipped to some place in Tennessee and it says Pay Pal Marsh is the one that debited my bank account for this. no one will help.. i need to talk to someone before my time is over HELP