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They also "denied" my claim because I didn't supply shipping information for an item I shouldn't have to ship back, to an address that doesn't exist within Paypal's arbitrairily decided timeframe where you have to "act".
That means nothing as far as I am concerned.
The only reason this case expired is because paypal fails to respond to support requests in a timely manner.
Making A Payment – Buyer Protection
In this section, we have re-introduced the PayPal Buyer Protection Policy into the user agreement and reworded its terms for global alignment.
Receiving Payments – Impact of PayPal Buyer Protection on Sellers
I have just seen this due to come in on 14/09/20 so I guess at least that's something, doesn't help us but at least in future people should be able to get their refund without returning their 'switched' tat.
Annie132 , i too have been having the same trouble like you with Pay Pal as i continuously reject their offer to return this piece of junk i received.
The hrs i have spent writing my response to their response is unbelievable.
I think i have been on their message centre page for over 72 hrs (without turning computer off) now as i refuse to give in to them.
I type something they type something back 5 hrs later (which is ridiculous what they type) I reply back and it goes on and on like that.
One time i just managed to be on my computer at the same time they replied back to my one of my messages (typed 8 hrs earlier to them !) and i kid u not, i replied back to it immediately. It actually shows a 1 minute delay between their msg and my reply and i had to wait about 10 hrs again just to hear from someone else regarding my question so they dont even wait to see if the customer is at their computer to reply to their crap message. And even then all that msg was just a copy and paste answer for the link to try and claim the postage back from pay pal and see if i was eligible for it (which i had already been told a few msgs earlier so they dont obviously even read the previous notes). Its like they are all on another planet!
A couple of times i have thought of just giving in and count my losses but it **bleep** me paypal wont even listen to us and these scammers are still allowed to operate this scam and pay pal know about it, loud and clear. Makes u wonder if the scammers and pay pal are in it together ???
@molly_chick I hear ya and totally agree, I really don't want to give in either but the date for returning their crap to them passed so they found in favour of the SCAMMER/FRAUDSTER and they say they 'take claims of fraud very seriously and they are investigating the seller now on my behalf', yeah right! But they still won't change their decision and it's like banging your head against a brick wall. However after September 14th hopefully no-one else will be in the same boat when PayPal have 'changed their wording'. Too little too late for me and many others but hopefully PayPal will step up and do things properly then.
Same exact problem here. Ordered XL dog pool (160cm x 30cm) and after 2 months of waiting I received a 30m x 12cm dog pool.
PayPal will not do anything about it. Case has been opened and waiting for the seller to ask us to send it back. PayPal knows it will cost more to send this item back with tracking than the original cost of the item. And of course you can not send it back without tracking because the seller will claim it was never received. And now you are out the shipping and cost of the item.
PayPal clearly stated that there is nothing they can do. Only way we can get our money back is to send the item back and have the seller show it was received.
I don't understand how PayPal can allow this seller to continue using PayPal to scam innocent buyers. The seller knows these PayPal policies and is using them to their advantage. After 12 pages of of complains on just this one thread you would think PayPal will step up. I hope they do.
Yes, I completely agree. It is always who you happen to speak with. I have had many things resolved by simply hanging up and calling back to talk with another agent. This doesn't always work, but definitely worth a second call.
We were scammed by another seller a month ago. The toilet paper scam. We ordered 18 mega rolls April, waited 2 months, and received a 1" diameter roll of paper.
When I contacted PayPal, and spoke to the dispute center, they immediately said that this 'toilet paper' seller was flagged and no longer allowed to use PayPal. They immediately refunded my money while I was on the phone and nothing else had to be done.
The PayPal representative I spoke with today said she was going to add a request to investigate this particular seller (dog pool seller). I think if everyone who has been scammed by this seller called PayPal and asked for this seller to be investigated they would pull them off PayPal.
This is our only hope with this particular seller. I will wait to get the e-mail stating I have to send the item back, then I will call PayPal again and push the issue.