We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
This plan is more for people that buy clothing that doesn't fit and whatnot.
There's a limit to what PP covers with this plan, i'm fairly sure they aren't going to cover 50 to 100 euro tracked shipping cost to some middle of nowhere address in mainland China while the value of the item that is to be returned is litterally pennies.
And there's obviously still the fact this is just a scam and on that basis should just be fixed by PP.
This sellers account needs to be closed.
I think i got a death threat from this company. They said to return paddling pool and i will get a refund. But because of covid i probably wont want to go out in case of illness. so i can keep their rubbish and get 40% refund. i have escalated to paypal.
I've been thinking that my beef is as much with paypal as it is with the scammers. Trying to get them to deal with the scammers properly and also get full refunds is an uphill battle to say the least.
I wondered if there was a way to bypass paypal - and guess what? There is! If, like me, paypal took payment for these goods from your credit card you can request that your credit card to do something called a charge back. Paypal has no say in this process and they and the scammers don't like you using it. If the card company will refund you and take the money from paypal & the scammers. From what I've read you won't have to return the goods and the chances of a refund are high.
It's too late for me to try. Anyone fancy trying it?
I've just submitted all the documentation to my bank as I used a debit card. The way paypal treated me can only help my case!! I'll update with the decision before closing the account.
Good luck all
Go to your credit card and have them reverse the charges! PayPal does nothing to help you. I only use them if it’s the only way!
Paypal is coupled to my bank account, I don't have a creditcard payment to charge back.
Paypal shouldn't be used at all if they allow blatant scamming.
It's absurd this is even a "terms and conditions" thing.
The seller is straight up not complying with the purchase agreement.
That they send out completely unrelated garbage items is only relevant because that is how PayPal's buyer protection is wired.
And that the buyer has to fix sellers mistake, even if this is a legitimate error, is also absurd.
I'm sure if you try this case at any body of justice PayPal's handeling here would be completely eaten. Unfortunately unless you have a creditcard to charge back you can't really do anything yourself.
If I had a bigger budget i'd try them in a court here out of sheer principle over this. Even if my case is only 25 bucks.
If your bank arbitrated this transaction you could've disputed this easily. Because there's just no grey area here.
It's so obvious you're beeing messed with it almost hurts.
There's no way PayPal claim any sort of innocense here. But they are trying.
The customer service guy that got back to me just now litterally says we can't just classify sellers like this "overnight" as scammers as if this issue isn't already ongoing for months.