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Hi,
Like a lot of people on this forum, I have been the victim of the whole order then get a different cheaper item. I opened a dispute with the company because I never received the item. We went back and forth for 20 days and then paypal stated I had to escalate my claim or it would be closed. I did so. The item then came in the mail and was not even what I ordered. I let paypal know, and included pictures. Paypal stated I must return the item even though I was sent the wrong one. That would be fine except the cost to send this back to China is huge and currently the post office says they cant accept packages to China because of the virus. I feel the company should have to pay return postage since it was their mistake, or resend the correct item. Now that paypal has stated I must return the item, I can no longer write anything on my claim, only the return tracking number. My text messages to paypal go unanswered. This company from China is one of many doing this while bait and switch thing. But from what I can see, paypal does NOT protect the customer, and is actually encouraging companies to continue this fraudulent practice by letting their practices continue. I mean I was shocked how many people have left posts here and yet Paypal ignores what is happening. In a previous post, someone had given some links to places we can lodge a complaint. Maybe the FTC? Can someone send me that link again please? and any other place where I can lodge a complaint?
thanks
Solved! Go to Solution.
- Labels:
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Buyer Protection
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Fraud & Phishing
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I have a claim on them as well with the exact issue you described. I ordered the Nuclear Explosion Mushroom Cloud Model Lamp and received a pink unicorn light instead. I contacted the seller and they want me to return item for refund minus shipping. I refused and said i wanted full amount refunded since it was their mistake. They responded and said item would need to be returned and they would not cover shipping. I checked on shipping and cheapest i could get was more than the total i paid........its a scam for sure. They need to be removed from Paypal or at least flagged.
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Here's where Paypal has left me, I dont see this getting resolved so going to try and get my bank involved:
Me:
9:27 AM
You are now connected to Marcela
Marcela
2:00 PM
Me
2:04 PM
This wasnt a subscription it was a one time purchase. The item was purchased may 11th didn't get here until july 7th. That is when i contacted seller and they told me to send item back
It's a scam, they send wrong item on purpose knowing that the return shipping costs more than the item itself. I would like my full refund back
Messages are worked in the order they’re received and we’ll send you a notification to your app, PayPal account, and email you when we reply. Thank you.
You are now connected to Allen
Allen
6:42 PM
Me
7:29 PM
They sent an entirely wrong product to me on purpose
Your file has been uploaded.
20200708_134940.jpg / 3.42
Does that look like a Nuclear Explosion Mushroom Cloud Model Lamp?
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Like all of you, I also ordered something and two months later received absolutely unrelated cheap junk from this company with a return address of "Mary Jamaica, NY" lol
PayPal refunded the money, thankfully, but I doubt they would have done so if all of you didn't also report this fraudulent seller.
Thanks guys and if you see their or other "too good to be true" ads on Facebook, report them to save us all some headache and hassle.
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As this one is marked solved but this scammer is still very much not solved and paypal is still apocalypticly passive around this whole thing.
At this point i'm more annoyed with PayPal then the fact I got duped and there definately needs to be more noise.
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Well I have just received notification that they have denied my claim, I am so angry at PayPal, and like you said Netherviking, more than the fact I was duped in the first place. I guess I have just been very unlucky in the agents that dealt with me because what other reason are some people getting refunds and others like myself are not?
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Paypal refuses to do anything other than me sending the item back and they will only provide up to $30 for shipping. I looked into returning the item and it would cost more than $30 to return a completely worthless wrong item. Also the return address that i was given doesn't even come up as a proper shipping address. I called my bank and they have filed a dispute, hopefully this will get resolved.
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They also "denied" my claim because I didn't supply shipping information for an item I shouldn't have to ship back, to an address that doesn't exist within Paypal's arbitrairily decided timeframe where you have to "act".
That means nothing as far as I am concerned.
The only reason this case expired is because paypal fails to respond to support requests in a timely manner.
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Making A Payment – Buyer Protection
In this section, we have re-introduced the PayPal Buyer Protection Policy into the user agreement and reworded its terms for global alignment.
Receiving Payments – Impact of PayPal Buyer Protection on Sellers
- We have amended the wording in the "Impact of PayPal Buyer Protection on Sellers" sub-section: If you are a seller and lose a claim under PayPal Buyer Protection and the buyer’s claim was that the item received was Significantly Not as Described, you may not receive the item back, or you may be required to accept the item back and pay for the return shipping costs.
I have just seen this due to come in on 14/09/20 so I guess at least that's something, doesn't help us but at least in future people should be able to get their refund without returning their 'switched' tat.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Debt collection on a dispute that I was found in favour in Security and Fraud Archives
- Permanent Limitation - 180 Days ! What's next ? in Security and Fraud Archives
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- Account limitation in Security and Fraud Archives
- How to appeal and reverse an incorrectly closed dispute case? in Security and Fraud Archives