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Xingyao e-commerce Co., Limited - Scam company

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Xingyao e-commerce Co., Limited - Scam company

Hi,

Like a lot of people on this forum, I have been the victim of the whole order then get a different cheaper item. I opened a dispute with the company because I never received the item. We went back and forth for 20 days and then paypal stated I had to escalate my claim or it would be closed. I did so. The item then came in the mail and was not even what I ordered. I let paypal know, and included pictures. Paypal stated I must return the item even though I was sent the wrong one. That would be fine except the cost to send this back to China is huge and currently the post office says they cant accept packages to China because of the virus. I feel the company should have to pay return postage since it was their mistake, or resend the correct item. Now that paypal has stated I must return the item, I can no longer write anything on my claim, only the return tracking number. My text messages to paypal go unanswered. This company from China is one of many doing this while bait and switch thing. But from what I can see, paypal does NOT protect the customer, and is actually encouraging companies to continue this fraudulent practice by letting their practices continue. I mean I was shocked how many people have left posts here and yet Paypal ignores what is happening. In a previous post, someone had given some links to places we can lodge a complaint. Maybe the FTC?  Can someone send me that link again please?  and any other place where I can lodge a complaint?

thanks

1 ACCEPTED SOLUTION

Accepted Solutions
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Contributor

Re: Xingyao e-commerce Co., Limited - Scam company

Hi everyone,

Its me again. not sure where it post this, but I wanted to let you know that paypal DID refund my money after some persistance. I found that once paypal requested that the item be returned, I could no longer reply back to paypal about the situation. so I talked to a paypal virtual agent instead. I am going to try and paste the conversation below in case it might help others in the same situation.

 

PayPal Virtual Agent

1:47 AM

 

Hi! I'm your PayPal Assistant. I can help with common questions like "what's the status of my dispute" or "I want a refund".

 

If I can't help, I'll transfer your message to an agent.

Amy <removed>

1:47 AM

 

please transfer me to an agent

 

PayPal Virtual Agent

1:47 AM

 

All our agents are currently offline.

 

I can transfer this conversation to them and they will respond when they are back in the office.

 

Our customer service staffing is limited due to the coronavirus (covid-19) crisis. We've put together some useful information in the Help Center to quickly resolve your issue. I'll stay here while you take a look.

 

After I transfer the conversation, you can close the window and come back to it when it’s convenient for you. When we respond, we’ll send you a notification with a link to the Message Center where you can reply.

 

Would you like to transfer this conversation to an agent?

Amy <removed>

1:47 AM

 

Yes

 

PayPal Virtual Agent

1:47 AM

 

Please send us a detailed message below and an agent will respond as soon as possible. If you have a related transaction ID, date, and amount, please include it here.

Amy <removed>

1:52 AM

 

I started a case with the resolution center. I have been waiting and waiting for an item to arrive that I ordered. It was shipped from China. It finally arrived but the company sent the wrong item. I sent pictures as proof. The company now says that they will issue a refund once I return the item. It costs over $40 to return this item to China and I do not feel that I should have to pay return shipping fees since they sent the wrong item. They can either pay the return shipping costs since it was their error or they can resend the correct item. There is no place for me to respond to them on the resolution center, only a place to send the shipping information. I need to speak with an agent please. I feel this is fraud on the companys part and paypal is suppossed to protect customers. This company sent the wrong item but I have to pay to return? please contact me. 

 

You are now connected to Ana

 

Ana

2:56 PM

 
Hello Amy! Sadly we cannot force the seller to pay for the return shipping costs. However, we do have a return shipping reimbursement program that you can sign up for at paypal.com/returns for up to $30 in reimbursement for the shipping costs. To enroll in Return Shipping on Us, please visit: www.PayPal.com/Returns.

Amy <removed>

2:34 PM

 

They sent me the wrong item. If you check the community board messages, you will see they do this often. sending the wrong items and then only offering a refund if the wrong item gets returned which they know often costs a huge amount of money. where is the buyer protection? They sent me the wrong item. I feel they should have to resend the correct one. This was THEIR mistake.

 

You are now connected to Hannah

 

You are now connected to Hannah

 

You are now connected to Hannah

 

You are now connected to Hannah

 

Hannah

3:28 PM

 
I'm sorry for the frustration this has caused, Amy. I've reviewed the details and closed the case in your favor without having to return the incorrect item. The $20.98 refund has been sent to your card ending in xx. It typically takes 3-5 business days for a card provider to process a refund. I'm glad I could resolve this case for you!
 
Please let me know if you have any other questions. Feel free to reply whenever you're ready and we'll reply as soon as we can. If there is nothing else, have a great rest of your day!

View solution in original post

142 REPLIES 142
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Contributor

Re: Xingyao e-commerce Co., Limited - Scam company

If its not sorted we will have to do all the necessary action whatever it takes! It looks like pattern on their service to con people by showing something on their advert and supplying totally a cheap product and making an offer you to keep that with little refund due to Covid19 shipment restrictions and long distance return blackmail!
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Contributor

Re: Xingyao e-commerce Co., Limited - Scam company

I wrongly thought that <removed> were supposed to be on our side. 

 

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Contributor

Re: Xingyao e-commerce Co., Limited - Scam company

I've currently got a dispute open with this exact seller for the exact same reason.

Seller is actively abusing pay-pal's buyer protection policy as far as I can tell.

 

Ordered item does not arrive. Seller sends 50 cent unrelated garbage item instead.
Conversed with seller directly at first, seller wants me to send "incorrect" item back which is obviously astronmically expensive to China. (2x total value of claim for me)
Alternatively offers a 50% refund without sending item back, this probably prevents a lot of people from filing complaints with paypal to begin with.
It's a **bleep** offer though because the item that was sent is litterally pennies and AFAIK they don't have any real shipping costs either.

 

By all accounts Pay-Pal also wants you to to send the incorrect item back eventually, I have yet to get there.
Obviously this is never in any way financially viable. 
Seller wins.
And if you take their rediculous 50% offer (50% of the item, mind, this doesn't include "shipping cost" you paid) they won't even have a score on their PP account either.

 

This has been going on for a long time now if my Google results are anything to go by, it's impossible Pay Pal is not aware of this.

I'm "only" 25 dollars down the hatch here so my interest isn't even really getting my money back at this point, I just want Pay-Pal to act because this incidident will actively stop me buying anything with paypal ever again as it breaks the whole basis I use them for. 

A creditcard payment I could've easily disputed myself here.

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Contributor

Re: Xingyao e-commerce Co., Limited - Scam company

Agreed, I’m going back to the credit card where you actually get the protection that is promised. I’m done will PayPal, they’re as bad as the scammers for allowing this to happen - no protection
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Contributor

Re: Xingyao e-commerce Co., Limited - Scam company

This is seller abuse, and I am certain PayPal is aware. Based on hundreds of these same type complaints, there is no way that PayPal is unaware. This is probably the main reason why they have downsized customer service and are using automated ( probably someone in the Philippines) to "solve" these issues. The whole thing is a lucrative scam, and I am sure there are people on both sides benefiting from the scam. I am only using my bank for any online transactions now. Once I get my disputes addressed, my PayPal account will only be used to help other people not fall for these elaborate scams.
Highlighted
Contributor

Re: Xingyao e-commerce Co., Limited - Scam company

Hi everyone,

Its me again. not sure where it post this, but I wanted to let you know that paypal DID refund my money after some persistance. I found that once paypal requested that the item be returned, I could no longer reply back to paypal about the situation. so I talked to a paypal virtual agent instead. I am going to try and paste the conversation below in case it might help others in the same situation.

 

PayPal Virtual Agent

1:47 AM

 

Hi! I'm your PayPal Assistant. I can help with common questions like "what's the status of my dispute" or "I want a refund".

 

If I can't help, I'll transfer your message to an agent.

Amy <removed>

1:47 AM

 

please transfer me to an agent

 

PayPal Virtual Agent

1:47 AM

 

All our agents are currently offline.

 

I can transfer this conversation to them and they will respond when they are back in the office.

 

Our customer service staffing is limited due to the coronavirus (covid-19) crisis. We've put together some useful information in the Help Center to quickly resolve your issue. I'll stay here while you take a look.

 

After I transfer the conversation, you can close the window and come back to it when it’s convenient for you. When we respond, we’ll send you a notification with a link to the Message Center where you can reply.

 

Would you like to transfer this conversation to an agent?

Amy <removed>

1:47 AM

 

Yes

 

PayPal Virtual Agent

1:47 AM

 

Please send us a detailed message below and an agent will respond as soon as possible. If you have a related transaction ID, date, and amount, please include it here.

Amy <removed>

1:52 AM

 

I started a case with the resolution center. I have been waiting and waiting for an item to arrive that I ordered. It was shipped from China. It finally arrived but the company sent the wrong item. I sent pictures as proof. The company now says that they will issue a refund once I return the item. It costs over $40 to return this item to China and I do not feel that I should have to pay return shipping fees since they sent the wrong item. They can either pay the return shipping costs since it was their error or they can resend the correct item. There is no place for me to respond to them on the resolution center, only a place to send the shipping information. I need to speak with an agent please. I feel this is fraud on the companys part and paypal is suppossed to protect customers. This company sent the wrong item but I have to pay to return? please contact me. 

 

You are now connected to Ana

 

Ana

2:56 PM

 
Hello Amy! Sadly we cannot force the seller to pay for the return shipping costs. However, we do have a return shipping reimbursement program that you can sign up for at paypal.com/returns for up to $30 in reimbursement for the shipping costs. To enroll in Return Shipping on Us, please visit: www.PayPal.com/Returns.

Amy <removed>

2:34 PM

 

They sent me the wrong item. If you check the community board messages, you will see they do this often. sending the wrong items and then only offering a refund if the wrong item gets returned which they know often costs a huge amount of money. where is the buyer protection? They sent me the wrong item. I feel they should have to resend the correct one. This was THEIR mistake.

 

You are now connected to Hannah

 

You are now connected to Hannah

 

You are now connected to Hannah

 

You are now connected to Hannah

 

Hannah

3:28 PM

 
I'm sorry for the frustration this has caused, Amy. I've reviewed the details and closed the case in your favor without having to return the incorrect item. The $20.98 refund has been sent to your card ending in xx. It typically takes 3-5 business days for a card provider to process a refund. I'm glad I could resolve this case for you!
 
Please let me know if you have any other questions. Feel free to reply whenever you're ready and we'll reply as soon as we can. If there is nothing else, have a great rest of your day!

View solution in original post

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Contributor

Re: Xingyao e-commerce Co., Limited - Scam company

I've just escalated my claim to PP. Also referred to this topic.
Let's see what happens. 

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Contributor

Re: Xingyao e-commerce Co., Limited - Scam company

Good Luck!

 

Highlighted
Contributor

Re: Xingyao e-commerce Co., Limited - Scam company

If you don't get an automatic refund get onto a real person vial the autochat and you will get one NB I left the chat window open with the complaint and someone picked it up and answered it the next morning;

 

William <removed>

5:16 PM

 

Case ID: PP-D-67658893. Open dispute turns out to be a scam. From other entries on paypal forum etc. this company is operating a bate and switch scam i.e. advertise one thing post out a cheap item. In this case the item should have been a rechargeable electric tyre pump, what they actually send is a cheap plastic hand pump of less that £2 in value (likely considerably less). They are relying on Paypal to insist that the item is posted back therefor most will not bother and therefor do not get a refund. Paypal is therefor complicit in the scam unless you issue a refund immediately and recover the money from the scammer.

 

Kevin

8:07 AM

 
Hi William!
My name is Kevin, and I'm going to assist you with your PayPal account today. I will quickly review the account and see how I can help. This will take just a couple of minutes.
 
 
Kevin

8:24 AM

 
I am checking the details of your dispute ref: PP-D-67658893. I'm sorry to hear you have been treated like this by a seller, and your comments are noted. In situations where a seller clearly violates the trust with buyers, and disputes are prevalent PayPal will step in to check the seller, probably ending with a termination of that account.
It's not in our interest to have customer complaints like yours, however please be assured that your purchases through the PayPal platform are fully protected in the event where something goes wrong.
Though the system had logged your initial complaint as an Item not Received dispute, I have amended the process, and processed your complaint through to a full refund. Please ignore the emails sent, as they are no longer relevant following the transaction reversal.