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Xiangtan Hongchang Trading Co., Ltd.

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Xiangtan Hongchang Trading Co., Ltd.

Anyone deal with: arioonlineserviceteam? I have yet to receive what i ordered. A standing adjustable desk for computer. No updates, same scripted emails, no change in tracking through 3rd party.

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35 REPLIES 35
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Re: Xiangtan Hongchang Trading Co., Ltd.

I placed an order from ImportVT.  On Paypal it showed up as Ario Trae.  I placed the order on June 29.  I received an email on June 30 saying that my order has shipped.  There was a tracking number, but no shipping provider was listed.  On July 9, I requested shipping status.  On July 10, I was told that the shipping partner picked up my order on July 6 in Valley Stream, NY.  It did not state the shipping partner, and no USPS tracking was provided.  I followed up with an additional Email today, July 20.  If I do not receive a satisfactory response, then it appears that further action will need to be taken.

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Re: Xiangtan Hongchang Trading Co., Ltd.

The only way it was solved for me was to go directly to my credit card company and get an immediate refund, which i did. Paypal isnt going to help.
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Re: Xiangtan Hongchang Trading Co., Ltd.

Melzz,

Thank you for your advice.  I will look into filing a claim with my credit card.  Did you attempt to go through the Paypal resolution center first, or did you immediately go through your credit card?  I've had good results with Paypal when Ebay purchases have gone wrong, but this, of course, was not an Ebay purchase.

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Re: Xiangtan Hongchang Trading Co., Ltd.

I did try the Paypal route, but when I was told for one product to "first send back the merchandise" sent to be before they will issue a full refund, I knew i was not going to "win" my case...
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Re: Xiangtan Hongchang Trading Co., Ltd.

Was it a face mask?  That's what they sent me instead of what I ordered.  I'm going through Paypal first.  If they give me a bunch of hassle, I will contact my CC.

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Re: Xiangtan Hongchang Trading Co., Ltd.

Wish I had read reviews before buying! They are complete scammers! I bought a doll for a friend and received a dollar store product!
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Re: Xiangtan Hongchang Trading Co., Ltd.

Hey Ario <removed> is a scam - I am disputing this with Paypal not, ordered 111usd worth of products they send a flimsy cell phone holder VS I ordered monitor stands.

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Re: Xiangtan Hongchang Trading Co., Ltd.

This is a scam you will eventually receive a very cheap substitute.

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Re: Xiangtan Hongchang Trading Co., Ltd.

You wont get the product they are scammers, you will get something else, their website was created 4 months ago Chequen.site I purchased quickly and they send me a cell phone holder instead of the monitor stand/brackets