Xi' an Orderplus Network Technology Co.,

[Buyerinidaho]

Has anyone who has disputed no contact or shipping of material from Xi' an Orderplus Network Technology Co., recieved their product or a refund? They have a bogus email listed that does not work. I ordered 4 pairs of shoes a month ago and no contact saying order was recieved or going to ship. C'mon PayPal! Do your job here. ..

[Joelle520]

Order plus international is a bait and switch company. I did not receive my order and the one item I received after I complained was not what I originally ordered. If PayPal has all these posted complaints about this company why would they continue to let their clients purchase from these scam artists. I thought PayPal was a safe reputable company to conduct business through. I’m really disappointed I didn’t read these posts beforehand. What’s going on PayPal?

[Temp20210222c]

They eventually gave me back $31 USD dollars, and I have kept the dresses.

God only knows what I am going to do with them now.  Find a child that they will fit or sell on Ebay.

Scandalous company.

[Neeley]

I been back and forth thru Paypal and they want credit me back my money for sizes that arent true. Then the producst are shipped from California and if you want a refund you have to shipped to China and then that takes all your money and you  have nothing so Order plus wins

[R1KSU]

I ordered 6 T shirts £73.77 then saw these pages, so went on paypal resolution centre and there was a different email for orderplus, so I sent them an email saying since I ordered I had lost my job and could I have a refund as I needed the money.........money was refunded the next day   RESULT !!

[mogmai]

Wow, this is crazy that somebody other people have had the exact same problem with this seller. I made the mistake of cancelling my dispute because they told me to, and PayPal told me that they would look into the seller and see if anyone had similar experiences. What a joke!

[Temp20211215d]

wish paypal did something

considering so much evidence and so many people gotten scammed

[kernowlass]

@Temp20211215d 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give you 'some' buyer protection but the onus is on you to risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

[kernowlass]

@mogmai 

If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.

[Bettyboop9]

I sent an order on 26/6/2020 have not received any information whatsoever. I want a refund if £37-13 please.

[kernowlass]

@Bettyboop9 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.