Xi' an Orderplus Network Technology Co.,

[Buyerinidaho]

Has anyone who has disputed no contact or shipping of material from Xi' an Orderplus Network Technology Co., recieved their product or a refund? They have a bogus email listed that does not work. I ordered 4 pairs of shoes a month ago and no contact saying order was recieved or going to ship. C'mon PayPal! Do your job here. ..

[jameswilliams90]

Paypal has now been running a service where they have been advised, mutliple times, that this company is operating a bait and switch scam.  Why is Paypal continuing to do nothing and allow Paypal users to be scammed.  The company knows that the cost of returning the goods is more than the cost of the goods and there is no guarantee that the operator will actually confirm receipt of goods and make good on the refund.  The address given on shipping (ie. where the goods are to be returned if not delivered) is not the same as the address provided for returns.  This is another good indication of a scam.

[bonaeroo]

yes ,i pay 39.99 for a dashcam and they send me a chip cam instead ,and then telling me to retur or take a refund of 24 dollars or return it but the return fee is 35 dollars ,forsing you to keep the item ,total scam

[YayaNuge]

I'm very disappointed in the jacket that I ordered from this company. It does not fit and it is of poor quality. There is no information available on this company to send a return or request a refund.  I will not be wasting my money on any of their products in the future.

[kernowlass]

@YayaNuge 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[fcorbaglia]

TOTAL SCAM DO NOT ORDER FROM THEM

and trying to get pay pal to help is useless

basically told to suck it up I have lost £56 which may not sound much but it is a lot when counting the pennies the whole reason i ordered from them was the reasonoble price, i thought it was to good to be true, they also hide behind a uk address but returns are to a hong kong address which would be over £75 

[kernowlass]

@fcorbaglia 

Chinese Web Sites or on Facebook easy to spot so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great items + pictures at 'bargain' prices but tat.

[Lady41pr]

El 19 de octubre 2019, Ordene un carro el cual se controlaba con la mano , no he recibido ninguna notificación de ellos y mi dinero fue retirado de mi cuenta.. Que hago ahora?

[MY-Canuck]

Company comes in many forms... <removed> etc but same main trading company.

Company comes with many names. Orderplus International is one. Onesgo is another. The main trading company is below. Found this out with some digging..

Make a formal complaint to the Hong Kong ConsumersAssociation below.

Sayhey Trading (HK) Co. Ltd

Unit 17, 9/FL, Tower A

New Mandarin Plaza

14 Science Museum Road

Tsim Sha Tsui, Kowloon

Hong Kong SAR

Write to HK Consumers Association to make your official complaint.

<removed>

[saksaa]

Paypal should stop this seller orderplus international ltd from their list as they are scam company put to cheat customers

[kimmimoore83]

I cancelled an order right after I placed it because I got a call from the fraud department at my bank. After I cancelled the order, the only refunded half of my money. Upon inspection I discovered all of their products are photos stolen from other websites. I’ve been emailing them for a week but they won’t even acknowledge my dispute. Total scam company!