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I have had the same problem as most of the posters on here.
Item received was nothing like the item advertised, I paid around $36 for a rc excavator, when it arrived, it was more like a toy from the pound shop. I immediately contacted Orderplus and was told they would give me $15 refund if I sent the toy back to China. I refused and went through PayPal. I did receive a full refund unlike many on here.
So I have a cheap tatty toy and my money back.
yesterday i got an email that PP refused my claim because they had no evidence that i have sent back the product and i havent given a tracking number and the attached files. im really upset now because i have sent it back and eveything was attached and also the tracking number was given and they refunded me with the shipping costs. that is not my fault that the package is stucked there in China since 3weeks. what the actual f--k?
we have really enough now with my husband(he also has problems with PP) so we are turning to the Hungarian Authorities for supervising the cases.
Enough is enough. Our patience is over. We are not idiots,,,,,,,,,,,,,,,,,,,,,,,,,,
Shouldn't all of us boycott PayPal as they know it's all happening & are doing nothing about it? I have purchased 2 things from Ebay today via credit card So can manage without PayPal. they have let customers down!!
Same happened to me. What is going on here? Does PayPal have shares in this SCAM company?
Who is in charge of making "decisions" for PayPal resolution centre?
They seem to be just stuck on following "rules" rather than judging the merits of a claim.
If ORDERPLUS INTERNATIONAL are ripping people off using "tactics" like sending an item worth a quarter of the value of the money paid.... and then offering a refund of half the money paid..... and then PayPal goes and decides in favour of the the Merchant to refund ZERO, then PayPal makes it worse.
Nice work of you can get it!
Please can veryone complete a cyber crime report with Hong Kong Police online against Orderplus. If enough of us flag their fraudulent activities, we can escalate this to the police.
My crime reference number against this company is Ref#ERC2003141018045. Please use this number in your online references with the police so we can create a single case against this company.
Also, make sure you include information about Paypal's endorsement of their fraudulent activities so Paypal can be investigated as an accomplice to the cyber crimes perpetuated on a global scale against the public by this company in Hong Kong
At the beginning of this discussion someone has put up the procedure. It's well enough explained and it's not too tricky.
I followed this. My experience is here below. Read it and take note. ORDERPLUS and companies like it are expert at not paying and know all the tricks in the book and then some. I settled for a partial refund because sending the goods back is expensive and they are only going to say it's perfect and you won't get a red cent back. This way I lost only $12 instead of $58.
Open a dispute. Make sure it's for the correct reason. If the reason changes (say from non-delivery to poor quality or whatever) make sure you click the button that initiates the change. This will automatically escalate the case. Be careful to do this or you will have to phone in to Paypal to reopen the case and that will take at least an hour.
Whatever you do, if the seller agrees to pay a refund, ask for more, the worst that can happen is he says no. (If you and the seller agree to a refund, Paypal will likely decide in your favour later when you don't get paid.)
If you accept the offer and he agrees to pay a refund DO NOT CLOSE THE CASE UNTIL THE MONEY IS PAID. They will tell you they can't pay into your account because it is blocked because the case is open. They are just trying to get you to close the case and if you do, you can kiss any refund goodbye forever. KEEP THE CASE OPEN. If necessary, let Paypal adjudicate.
If it goes against you it is worth phoning in to reopen the case to appeal the decision. This is what I did and I won.