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I am sorry that you were only refunded half of your money. I made a dispute through PayPal and I had the entire purchase price refunded.
SCAM SCAM SCAM!!!
The same thing - ordered a robot vacuum from a video ad that shoed a very nice robot vacuum with a mobile app and free shipping.
was delivered after 3 weeks from Canada, the product was not even close to what advertized, but more than anything this a not working vacuum!! it never was designed to work just a to or prototype no app just literally a piece of plastic.
they offered 50% credit - why would I pay 50% for nothing that going to cost more money to dispose of?? after I declined the offer and requested a full refund they asked to ship it to China while shipped from Canada... at this point, there is no other option on PayPal resolution center beside closing the case or update tracking number.
Called CS, waited for about an hour on the line, the nice lady explained that they can not do much but can offer up to $30 credit towards shipping which is nice of PayPal but completely not fair why would I have to ship the product to china if came from Canada??? anyway after packing and preparing the shipping back found out that the cheapest option to ship it to china with the Tracking number is over $60 so I forced to call back, wait on the line and try to get the 50% credit offer. I don't understand why PayPal is not taking action to shut them down and insist that the return address will be in the same country??? this is an opening for more scam companies to get 50% for nothing!!!!
Exact same boat here. Why should we have to pay to ship something back that they totally misrepresented? This is totally false advertising. Isn't false advertising illegal? Why is PayPal allowing it and not standing by the protection policy? Why are they allowing this company to scam their customers? Is it the $$ they are making off this company? I'm so totally disappointed with PayPal and their practices at this moment. You are correct they are opening the gates for more and more scammers to join the forces. PayPal watch out. There is no reason the customer should have to pay for the seller's mistake.