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This is user to user forums. Nothing anyone can do here to fix this. You must file Significantly Not As Described dispute and if you can not resolve it with the merchant, escalate to PayPal claim, and PayPal will step in and make a ruling. Provide return tracking number as proof of delivery to get refund of what you paid. PayPal will not force seller to give partial refund, you must return what you received to get refund if your order was missing items. If you keep the situation simple, the outcome will be simple. Return what you received and get refund of what you paid but you kept one item and then seller offering partial refund, etc, etc, too much headache now. PayPal as third party, put in a difficult place to help. They can't go into the seller's account and deduct a partial refund that you prefer.
On the other hand, did you pay with credit card? File a dispute on the transaction with them instead.
I am at my wits end. I'm trying to find out the refund process for the above site. I have been all around the houses. Can anyone please help. I am a pensioner and cannot afford to lose this money?
Locate payment transaction in your PayPal account activity, click it, then click "Report a problem" and choose this option:
I received an item that's significantly not as described
The product or service was significantly not as described in your order.
You're not entitled to return shipping costs through the dispute but PayPal has their return refund program:
Has anyone had problems with the website Zobrain, audrwe or Luvyle? I ordered from Zobrain about 10 days ago and it just says the order is being prepared, I spent more than £100 which I've probably just lost.
They all seem to be linked to Orderplus International Limited. I've also noticed that in the 'About Us' section they all seem to say "Modern, Irresistible, and Affordable clothing", some of it is identical like its just been copied over. Are they all just scam websites??
This company is a scam. I lost with them 145$ and items received had nothing to do with the quality exposed in the photo.
A real disappointment. I will never buy anything from them again. Wanted to share.
Chinese Web Sites or on Facebook easy to spot so buyer beware.
1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.
HOWEVER you may still have the option to do a charge back if you funded your paypal payment via a credit card.
Also Paypal may contribute towards return costs IF you have activated the below link (if available in your country).
I bought a robot mop, paid for expedited shipping and received a crushed box with an item NOTHING similar to that which was in the advertisement. This company is a joke. Return Shipping to China is $50 and paypal is currently siding with the seller. Big disappointment with Paypal not defending the end user.
This is just the next big scam that is taking place. China subsidizes shipping exports to the US/Canada so sellers in china pay pennies to ship this crap, however for US to ship it back will cost $50 buck at min.