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I ordered $60 worth of items from this company and, as the rest of you, I have not received an email, my items, tracking number, ANYTHING from them. Just why isn't Pay Pal flagging this company? I used this method of payment so it would be safe and secure!!
SAme here....the company sent me an inferior product, when I asked to return i found it would cost $84 to send it back to China with tracking as they wanted, which was the only way there would be proof of return. This for something I paid $29 for, but was probably worth less than 1/3 of that. When I opened a dispute PayPal closed it for non-action on my part even though I was working with CMH's "Customer Service Department" and informed them of that. The company demands you jump through so many hoops to make a return...and expensive ones at that....that it's easier to just give up and consider it a lesson learned, but it still ticks me off.😵
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.
I am trying to contact Orderplus International Limited to find tracking information. The email listed on the receipt pops back as a mailer demon. Any help in contacting information for this company is appreciated