Wuxi Huizheng Industry and Trade Co.,

[Yashnanehaa]

Help please..! I have bought some items for resale purpose and clearly told the company that it's for resale. I checked before buying but once paid and bought in July there not even a clue where my products are and why it's not coming. The tracking number only show it's in Netherlands since start and till now we are in October it's still showing it's in Netherlands. I have not buy one but many as it's for resale. And it's Gadget u know well Gadget have an age too. And now I'm really depressed I don't know what to do. I've been sending unlimited mails to that company they always say wait some days but I've been waiting since months. The company name is Wuxi Huizheng Industry and Trade Co., Ltd. Help me please it's only this year I started my Gadget business and these type of company just make you feel so awful. My money is gone 😞

[kernowlass · Accepted solution]

@Yashnanehaa 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.