Wrong product sent -I have to pay for return shipping to China
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I ordered a wreath with blueberries and lemons. I was sent a miniature wreath with red berries- the measurements were listed by the seller and I sent proof that it was less than half the advertised size and wasn't the wreath I ordered.
They have agreed to refund my money but I have to pay shipping costs to send the wreath back to China which is probably equivalent to the price I paid.
How can PayPal agree to let criminals like this guy continue to do business. I shouldn't be out of pocket ONE CENT yet here we are. Why isn't he required to send a prepaid shipping label??!! This would discourage him from operating like he is. I have to agree to do this in order to get a refund but PayPal is acting like that is an acceptable response from him.
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Hello @BonifideBunny,
Thanks for the post.
I'm sorry to hear your transaction hasn't turned out as expected. Depending on where you're from, you may be able to apply for our return shipping program. If you have any additional questions, you can contact support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.
I hope this helps!
- Meghan
If you found this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution. While browsing, feel free to reply if you see a question you know the answer to. Our Community Users make the PayPal Community Forum!
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I am going to switch from using PayPal to my credit card. They will refund with absolutely no problem. They know who the problem is- PayPal and these unscrupulous criminal sellers- not me.
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- PayPal dropped a Dispute wouldn't wait, Cant let them get away with this. in Disputes and Limitations Archives
- Return Shipping on Us - in Products and Services Archives
- Returning Damaged item to seller. in Disputes and Limitations Archives
- Return Shipping refund question in Payments Archives
- China returns in Disputes and Limitations Archives