Wrong merchandise sent/ Vendor refusing to accept return/Im within all return guidelines
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello @TarynEmma
Thanks for reaching Community Forum!
I apologize with this experience to your seller. In the event that item was refused by the recipient then there is a chance that case will be denied. It will varies on the return tracking details and there are certain exemptions on our rules. I highly recommend to reach out with ouer Custimer Service so we can assess this for you. Please post on this thread your Case ID and I'll try to look on it. Hope this helps!
If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
TThanks for sharing the case id.
Base with the case id, it was denied because we found out through the return tracking you shared with PayPal that you attempted to return/ship the item to an address which PayPal cannot confirm. In dispute process, we can only close the case if the Item is returned to the return address which will be provided by PayPal. It seems like you shipped the item to the address written on the package. Most seller is drop shipping their item, so when you shipped it into the address attach with the package there's a chance that item will be returned to you. In order to refute the original decision. You can defenitely appeal the case. Once they will reopen it, PayPal will give you a return address via email. Unfortunately, i cannot reopen the case in my end. You will need to reach out with our Customer Service to reopen this. Most of Customer Service are active via chat or message us option. Please click "contact us" at the bottom of PayPal page. Make sure to include your Case ID to the message you will send. I hope this helps!
Stay safe!
If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Seller refuses to refund after dispute closed. in Disputes and Limitations Archives
- Shame on PayPal, denied my case and refused to refund for a scam website in Disputes and Limitations Archives
- Account in My Account Archives
- Return Shipping refund question in Payments Archives
- Buyer Refusing to Send Photos of Defective Product in Disputes and Limitations Archives