New to the community? Welcome! Please read our Community Rules and Guidelines
It is hard to contact/respond to people from Resolution Centre. The email address they used to convey their status/decision to close case (basis is merchandise has been delivered), is for one-way notification. When I received email notification yesterday, 14 Sep 2020 about my Case ID: PP-D-71789115 raised on 17 Jun for the transaction date 3 May 2020 (ID 217927953R202243P). The seller claimed merchandise I order (a collapsible push cart) has been delivered (tracking info LP004857377CN) but what was delivered, was a waterproof travel shoe bag! I didn't even know it was meant for the push cart I ordered so I reported as non-delivery! Kindly re-open the case with the seller to clarify!!!!!
I had the same as well, i ordered a hammock and got a cheap nasty ring. I only found out that it was a spam from FB as the policy had put a post up about getting random parcels from China and someone had commented about getting the ring (same as me) then there was loads of comments saying they had the same ring.
I contacted Paypal about it but the seller said they had delivered it. I even tried to contact the seller but the email bounces back.
Ive raised another dispute but they closed it without informing me!!
I had exactly the same experience with a different product. The order was supposed to be from Japan and I didn't even realise what had happened when a random package turned up from China. But the tracking number for that was enough for PayPal to refuse my claim, case closed. PayPal and Facebook, where these things are often advertised, are implicit in these scams as they are making millions out of them.